Account Manager at SmartRent

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

PropTech, Rental Housing, Property TechnologyIndustries

Requirements

Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience
Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)
Experience in a role where success is measured on client retention and being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities
Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)
Team player with proven ability to work collaboratively with cross-functional teams
Excellent written and verbal communication as well as presentation skills
Enthusiasm and patience to handle client challenges
Strong attention to detail and organization skills
An excellent work ethic with a sense of urgency
Preferred Qualifications
Previous experience working for a SaaS company or tech startup with enterprise solutions
Property Management or Multifamily vendor experience

Responsibilities

Lead client onboarding calls at the corporate level which includes guiding clients through our onboarding process, educating clients on specific product use-cases, successfully de-escalating client concerns, and identifying potential expansion opportunities to drive additional revenue
Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process
Act as the client’s strategic partner; hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings
Work collaboratively with Sales and Marketing team members on expansion and renewal opportunities to promote client retention within your assigned portfolio
Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date
Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations)
Coordinate with internal Operations teams to ensure a timely and successful implementation of SmartRent’s products and services
Identify areas of improvement within our processes/systems by adding your own suggestions to improve efficiencies
Perform other duties as required

Skills

Account Management

Client Onboarding

CRM

Salesforce

Customer Relationship Management

Business Reviews

De-escalation

Cross-functional Collaboration

SmartRent

Smart home automation for property management

About SmartRent

SmartRent offers smart home automation solutions tailored for multifamily communities, single-family rentals, and student housing. The company integrates smart devices and property management systems into a single platform, helping property managers streamline operations and enhance security. Unlike competitors, SmartRent focuses on customization and seamless integration with existing systems, allowing for efficient management of properties. The goal is to improve efficiency, security, and resident satisfaction in the real estate industry.

Scottsdale, ArizonaHeadquarters

2017Year Founded

$276.7MTotal Funding

IPOCompany Stage

Hardware, Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Medical, dental, & vision coverage

Inclusive work environment

Generous PTO

401k

Employee stock purchase plans

Risks

Potential securities fraud investigation could harm SmartRent's reputation and finances.

CEO transition may cause strategic shifts or instability within the company.

Increased competition in smart home automation could pressure market share and pricing.

Differentiation

SmartRent offers tailored smart home solutions for multifamily and single-family rentals.

The company integrates AI and IoT for enhanced property management efficiency.

SmartRent's platform centralizes access control, maintenance, and leasing for streamlined operations.

Upsides

Growing demand for smart home tech in multifamily housing boosts SmartRent's market potential.

AI and IoT integration enhances operational efficiencies and resident experiences.

New maintenance dashboards and Alloy Fusion Hub improve property performance and user experience.

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