Account Manager
VantageSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Services, Platform ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree and a minimum of 3 years of proactive, customer-facing or account management experience, or 5+ years of relevant customer-facing or account management experience. Strong experience managing a portfolio of accounts and consistently meeting or exceeding revenue targets is required, along with demonstrated ability to build strong customer relationships and deliver a customer-centric solution. Familiarity with Salesforce (SFDC) is also necessary.
Responsibilities
The Account Manager will serve as the primary post-sale point of contact for Thumbtack high-value professionals, overseeing their onboarding and driving adoption of the platform. They will understand professional’s strategic goals and challenges, providing education, advice, and communication to maximize their Thumbtack experience. The role involves prioritizing outreach efforts to mitigate churn and drive revenue growth, building and executing account plans, introducing new product features, and proposing expansion opportunities. Additionally, Account Managers will share best practices, translate pro feedback into product requirements, and handle escalations, coordinating with various teams including Sales, Product, and Customer Support.
Skills
Customer Relationship Management
Account Management
Client Onboarding
Product Knowledge
Communication
Campaign Coordination
Thumbtack
Online marketplace connecting consumers with local professionals
About Thumbtack
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees