[Remote] Access Center Navigator at Virta Health

Hundred, West Virginia, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Ability to work in a remote setting
Excellent customer service skills
Strong communication and phone etiquette skills
Ability to navigate electronic health records (EHRs) and databases
Knowledge of insurance plans, medical terminology, and financial assistance programs
Ability to maintain confidentiality and handle sensitive information
Strong organizational and time management skills
Ability to work independently and as part of a team
Familiarity with CRM software and other productivity tools
Ability to follow-up with patients via phone and correspondence
Strong analytical and problem-solving skills
Ability to work in a fast-paced environment
Ability to maintain accurate and up-to-date records
Strong attention to detail
Ability to work in a 1st shift environment

Responsibilities

Navigate patients through the continuum of care
Serve as a concierge service to improve customer outcomes
Coordinate appointments, consults, and registration for services
Provide physician referrals according to callers' needs
Arrange transportation to appointments
Direct patients to financial counseling options
Identify and help patients overcome barriers across the care continuum
Perform data entry and complete patient records
Complete monthly reporting demonstrating service outcomes and performance
Follow up with patients via phone and correspondence
Collaborate with providers and care team as necessary
Maintain confidential records and files
Resolve routine inquiries and problems
Develop a thorough understanding of Virtua services
Have knowledge of insurance plans, medical terminology, and financial assistance programs

Skills

Virta Health

Reverses type 2 diabetes through personalized care

About Virta Health

Virta Health focuses on reversing type 2 diabetes through a combination of personalized nutrition, continuous remote care, and behavioral science. Their treatment is designed for individuals diagnosed with type 2 diabetes, healthcare providers, and enterprise partners like employers and health plans. Unlike many competitors, Virta Health operates on a performance-based model, meaning they only receive payment if they achieve successful outcomes for their patients. This aligns their financial incentives with patient health improvements. The company's goal is to reverse type 2 diabetes in 100 million people, making their approach not just about managing diabetes but actively working towards its reversal.

Denver, ColoradoHeadquarters

2014Year Founded

$362.8MTotal Funding

SERIES_ECompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Remote-first work environment

Flexible work hours & time off policy

Health insurance

Paid parental leave

Free Virta treatment & family discount

Internet, home office, learning & development stipends

Employee resource groups

401K & ROTH contribution

Risks

Increased competition in diabetes reversal could threaten Virta's market share.

Rising popularity of GLP-1 medications may divert clients from Virta's approach.

Regulatory changes in GLP-1 prescriptions could impact Virta's business model.

Differentiation

Virta Health offers a medication-free approach to reversing type 2 diabetes.

Their performance-based model aligns financial incentives with patient outcomes.

Virta's continuous remote care platform provides personalized nutrition and behavioral support.

Upsides

Virta Health has achieved over $100M in annualized revenue with sustainable weight loss solutions.

Partnerships with major payers like U-Haul enhance Virta's market reach and credibility.

Growing skepticism about GLP-1 medications boosts demand for Virta's alternative treatments.

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