Accenture Song - Customer Strategy Manager at Accenture

Hong Kong

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Banking, Wealth Management, Retail, Consumer Goods, Hospitality, TravelIndustries

Requirements

Deep growth strategy and front office transformation experience with focus in one or more of insurance, banking, wealth management, retail, consumer goods, hospitality, travel industries
Experience in sales (advisor) effectiveness/enablement, go-to-market strategies, B2B/B2C direct to customer growth, channel strategy, lead management, and sales operating model design
Additional experience across marketing and service strategy and other industries is a plus
Strong project delivery experience within industry or consulting, comfortable in fast-paced, agile environments
Experience managing executive-level client relationships as a trusted advisor, facilitating workshops, developing business recommendations, and building business cases for innovative solutions (e.g., AI/Gen-AI enabled capabilities)
Experience balancing project delivery responsibilities of team and managing project progress up to account leadership
Passionate about helping clients solve complex growth and customer experience challenges and supporting strategic transformations
Knowledgeable about nuances of specified industries, front-line sales and commerce organizations to optimize and transform sales and service solutions
Experienced managing executive-level client relationships, acting as trusted advisor, and managing junior team members to deliver high-quality solutions
Strong problem-solving skills using creative and analytical thinking
Energized by working in agile, fast-paced environments and collaborating with teams
Familiar with selling processes, pitching proposals and solutions

Responsibilities

Apply expertise in sales & commerce to define and enable growth strategies and approaches to help clients achieve top line growth objectives with focus on sales and channel/distribution
Understand client needs, support development of proposed solutions, and deliver high-impact projects by partnering with clients to transform sales organizations and advance position in Financial Services market (Thought Leadership)
Build client relationships to sustain Accenture’s profile as a long-term trusted advisor and partner
Manage and coach junior team members while growing own expertise to maintain Accenture's thought leadership position
Design and execute large-scale and complex transformation programs and strategy engagements, including current state assessments, target state design, and operating model transformations (Delivery Execution)
Implement business changes that drive industry-specific, functional, and digital operating model transformation
Synthesize overall technology needs by analyzing solutions, selecting relevant tools & techniques to meet client requirements

Skills

Key technologies and capabilities for this role

Growth StrategyFront Office TransformationSales EffectivenessGo-to-Market StrategyChannel StrategyLead ManagementSales Operating ModelMarketing StrategyService StrategyProject DeliveryClient Relationship ManagementWorkshop FacilitationBusiness Case DevelopmentAIGen-AI

Questions & Answers

Common questions about this position

What industries should I have experience in for this Customer Strategy Manager role?

The role requires deep growth strategy and front office transformation experience with focus within one or more of insurance, banking, wealth management, retail, consumer goods, hospitality, travel industry. Additional experience across marketing and service strategy and other industries is a plus.

What key responsibilities does a Customer Strategy Manager handle at Accenture Song?

You will apply expertise in sales & commerce to define and enable growth strategies, focus on sales and channel/distribution, manage executive-level client relationships, facilitate workshops, develop business recommendations, and balance project delivery with team management.

What is the work environment like for this position?

The role involves working in fast-paced, agile environments, collaborating with teams, and managing projects up to account leadership.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What makes a strong candidate for the Customer Strategy Manager role?

Strong candidates are passionate about solving growth and customer experience challenges, have industry knowledge in specified sectors, experience managing executive relationships and junior teams, creative problem-solving skills, and familiarity with pitching proposals in agile environments.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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