d) at Remitly

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Education, EducationIndustries

Requirements

Strong team player with the ability to collaborate effectively within a matrix organization
Excellent communication and presentation skills with enthusiasm for sharing knowledge
Proven experience in customer-facing roles within academic, educational, content, or software organizations
Ability to establish rapport and credibility at all organizational levels
Knowledge of the structure and decision-making processes of educational institutions in the DACH region
Fluency in both German and English (native or near-native German proficiency required)
Willingness to travel up to 50% within the DACH region
Valid driving license

Responsibilities

Drive demand for Elsevier e-solutions and content within the DACH healthcare education market
Generate opportunities for e-solutions and collaborate with the institutional sales team to convert leads
Identify key decision makers and position solutions effectively
Manage onboarding and implementation of educational e-solutions, particularly with faculty, students, and librarians
Support ongoing usage through face-to-face and online training, product presentations, and demonstrations
Collect customer feedback and share insights with Content, Marketing, Product, and Sales teams

Skills

Key technologies and capabilities for this role

GermanEnglishCustomer SuccessSalesTrainingPresentationsOnboardingImplementationCustomer FeedbackEducational Institutions

Questions & Answers

Common questions about this position

What is the location for this Academic Success Manager role?

The position is located in Germany, specifically in Munich or Berlin.

What languages are required for this position?

Fluency in both German and English is required, with native or near-native German proficiency.

Is travel required in this role?

Yes, there is willingness to travel up to 50% within the DACH region, and a valid driving license is needed.

What is the work arrangement like at Elsevier?

They support flexible working hours and promote a healthy work/life balance with initiatives for well-being and long-term growth.

What experience makes a strong candidate for this role?

Proven experience in customer-facing roles within academic, educational, content, or software organizations, strong team player skills, excellent communication and presentation abilities, and knowledge of DACH educational institutions.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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