ACA Client Manager at Voya Financial

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Insurance, Benefits TechnologyIndustries

Requirements

3+ years of experience in customer service
Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone
Ability to multi-task multiple issues and work well in a team environment
Experience troubleshooting technical errors that require quick thinking, independent thought, and group collaboration
Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics
Comfort and ability to excel in a high-activity environment

Responsibilities

Involved in post-implementation calls and ensuring properly documented information for ongoing servicing
Participates in the implementation process to support the ACA Implementation Project Manager throughout the project
Provides education on ACA core topics: Variable hour tracking, Affordability requirements, Data exception reporting, managing changes ongoing, IRS requirements through Code 6055 and 6056, utilizing Tango’s ACA Compliance Concierge suite
Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required
On-demand support via phone or e-mail to core client IT, HR, and Payroll team through the life of the relationship
Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team
Coordinate with technical team on production or software issues
Other duties as assigned

Skills

ACA

Benefits Administration

Cloud Software

Client Management

Benefits Enrollment

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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