International Customer Service Representative (Evening Shift)
NateraSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, NetworkingIndustries
Requirements
Candidates should possess native-level Japanese language skills with JLPT N1 proficiency, including the ability to converse and write in Japanese, as well as intermediate-level English language skills for internal communication. They should have at least one year of customer support experience, a strong understanding of networking issues and troubleshooting, knowledge of TCP/IP protocols, and familiarity with Windows and Linux/UNIX operating systems. Preferred certifications include Cisco Certified Network Professional (CCNP) and CCNA, CWNA, and experience with Salesforce.com Service Cloud and knowledge of routing protocols such as RIP, OSPF, and BGP.
Responsibilities
The Technical Support Engineer (TSE) will provide technical support for Extreme Networks products, particularly wireless and NAC solutions, via phone, email, and web channels. They will manage service requests, conduct investigations and problem resolution, and escalate issues as needed. TSEs will update the knowledge base, provide basic network configuration and product information, and continuously learn while maintaining a results-oriented mindset and promoting teamwork. They will also serve as the first point of contact for customers, guiding and supporting them effectively.
Skills
TCP/IP
Windows
Linux/UNIX
Routing Protocols (RIP, OSPF, BGP)
Networking Issues
Troubleshooting
Japanese
English
Extreme Networks
Provides advanced networking solutions and services
About Extreme Networks
Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.
Morrisville, North CarolinaHeadquarters
1996Year Founded
$16.8MTotal Funding
IPOCompany Stage
Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries
1,001-5,000Employees