Practice Manager: Our Clinic's Changing - Come be the Leader Who Brings it all Together. Take the reins of a growing clinic entering its next chapter. at P3 Veterinary Partners

Parry Sound, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

VeterinaryIndustries

Requirements

Thoughtful, grounded, and experienced in leadership roles, with prior wins, mistakes, and prioritization skills
Ability to read the team, bring people along, step back to listen, mentor, support, and help the team reach their potential
Resilient, agile, and capable of stepping into the chaos of veterinary life to shape outcomes
Experience in managing teams in a veterinary or similar high-pressure environment

Responsibilities

Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance of the hospital
Lead the continuous improvement of the quality of customer service and medical care
Ensure smooth communication throughout a client’s visit and work alongside the Medical Director to resolve client concerns
Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols and approved timelines
Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
Meet client needs for timely veterinary care; track new clients/patients, frequency of visits, and achieve predetermined goals for appointment and surgery fill rates
Ensure team has sufficient and appropriate resources to deliver exceptional patient care; understand and help manage the financial drivers of the hospital
Ensure Cost of Sales as a percent of revenue is in line with budget; maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods
Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
Work with Regional Manager and Medical Director to prioritize equipment and facility needs; assist with sourcing and purchasing as needed
Prepare financial, bookkeeping, and accounting reports; keep financial records and establish, maintain, and balance various accounts using manual and computerized bookkeeping systems
Follow and adhere to the monthly schedule authorization and predict staffing needs; verify that the financial health of the Hospital supports planned new hires
Act as a positive role model, using a collaborative approach and assuming positive intent; set others up for success and foster open, proactive, and cooperative relationships
Collaborate with Regional Manager and Medical Director to recruit, mentor, and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork, and high moral standards
Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceVeterinary Practice ManagementCommunicationMentoringBusiness Optimization

Questions & Answers

Common questions about this position

Is this a remote position or does it require onsite work?

This is an onsite leadership role requiring presence at the clinic to oversee the veterinary health care team.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and qualities are needed for this Practice Manager role?

The role requires leadership experience, thoughtfulness, resilience, agility, ability to read and mentor a team, and experience managing financial drivers like Cost of Sales and inventory.

What is the team and company culture like at Georgian Animal Hospital?

The team is strong-minded, passionate, and deeply committed to the community, with a supportive network of other managers for sharing ideas and experiences in a clinic navigating growth and change.

What makes a strong candidate for this Practice Manager position?

A strong candidate has prior leadership experience with wins and mistakes, prioritizes mentoring over managing, demonstrates resilience and agility in handling veterinary chaos, and can guide a passionate team through growth.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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