d) at Fresenius Medical Care

Schweinfurt, Bavaria, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Completed training in the IT field (e.g., IT specialist for system integration) or equivalent qualification
Initial professional experience in IT support or IT operations environment
Good knowledge of Windows, network components, MS Office applications, printers, etc
Pronounced service orientation, strong communication skills, and enjoyment of solving IT problems
Analytical skills and a structured way of working
Team ability and personal initiative
Very good German and English skills in spoken and written form

Responsibilities

Receiving and processing IT inquiries as the first point of contact (SPOC), ensuring high service quality (phone, email, in person, ticket system)
Analysis and resolution of hardware and software problems, as well as coordination with external partners
Installation, configuration, and commissioning of hardware, software, and peripheral devices
Continuous optimization of local support processes in the area of IT Operations
Collaboration with IT experts to resolve complex disruptions
Support in IT projects
Documentation of all IT processes (inquiries, incidents, solutions)

Skills

Windows

Networking

MS Office

Printers

Hardware Installation

Software Configuration

Ticket Systems

IT Support

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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