Clinical Programs Pharmacy Technician Representative
HumanaSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- High School Diploma or GED (minimum qualification)
- 1 year experience using computers (preferred qualification)
- Attention to detail
- Strong customer service skills
- Ability to navigate pharmacy systems
Responsibilities
- Verify patient information and prescription for delivery
- Verify and input method of payment
- Use Walmart systems to process patient information and delivery carrier and method
- Log calls and customer information (name, date of birth, address, method of payment, call information, shipping method)
- Respond to customer calls and emails
- Resolve customer and associate inquiries using Walmart systems, training, and manual
- Maintain confidentiality of patient health information
- Process and submit call requests (refills, transfers, payments, new prescription requests, pricing requests)
- Identify and resolve discrepancies for customer orders
- Research customer billing issues
- Comply with company policies, procedures, and standards of ethics and integrity
- Implement related action plans using the Open Door Policy
- Complete work assignments and priorities using policies, data, and resources
- Collaborate with managers, co-workers, customers, and other business partners
- Identify priorities, deadlines, and expectations
- Carry out tasks, communicate progress, and determine improvement opportunities
- Adapt to and learn from change, difficulties, and feedback
Skills
Customer Service
Data Entry
Payment Processing
Prescription Verification
Shipping Coordination
Call Handling
Email Response
Billing Research
HIPAA Compliance
Walmart Systems
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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