Candidates should possess at least one year of experience in a customer-facing role, such as customer success or support, and demonstrate a strong ability to manage a high volume of customer cases. Familiarity with CRM tools like Salesforce is preferred, as well as a proactive approach to identifying and mitigating customer risk.
Candidates should possess 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment, demonstrating a proven track record of meeting and exceeding revenue goals, expertise in overseeing the entire customer lifecycle, adeptness at handling complex renewal cycles, and experience driving expansion within mid-market accounts, along with a background in contract management.
The ideal candidate will possess a J.D. from an accredited law school and active bar membership in a U.S. state, along with at least 4-5 years of experience in privacy, compliance, or tech law, with a preference for candidates with SaaS experience. A deep understanding of U.S. and international data privacy frameworks, including GDPR, CCPA/CPRA, and OFAC, is required, as is experience working cross-functionally in a fast-paced SaaS or tech environment. Strong organizational and contract negotiat…
Candidates should have at least 1 year of experience in a customer-facing role such as customer success, support, service, or sales, preferably in a B2B SaaS environment. They should possess proven ability to manage a high volume of tasks or customers while staying organized and efficient, strong prioritization and time management skills, exceptional communication skills, an understanding of SMB customers’ unique challenges, a positive and collaborative mindset, and the ability to navigate compl…
The ideal candidate will possess over 8 years of experience in media intelligence, communications measurement, or PR analytics, with a proven track record of leading client-facing insight or analytics teams. Strong commercial acumen and experience in driving revenue or productizing services are essential, as is the ability to distill complex data into actionable client insights. Familiarity with measurement tools, industry frameworks, and competitor offerings, along with experience in a SaaS, st…