Senior Software Engineer

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Service SoftwareIndustries

Position Overview

Location Type: Remote
Job Type: Full-time
Salary: Not specified
About Ada: Ada is an AI customer service company dedicated to making customer service extraordinary. They provide an AI transformation platform and partner, combining strategic expertise with AI agent management technology to accelerate businesses’ AI maturity. Ada has powered over 5.5 billion interactions for leading brands and has received over $250M in funding.

About You

5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
Proven experience

Requirements

Technical Skills:
- Python
- JavaScript/TypeScript
- Experience with databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores like Redis
AI Experience:
- Experience working on AI projects with 3rd party LLM providers, such as OpenAI, Azure, Anthropic

Responsibilities

High Ownership Mindset: Not just writing code, but providing valuable input on features and technical foundations.
Customer Empathy: Empathize with direct customers and end-users to understand the best ways to solve problems.
API Design & Maintenance: Designing, building, and maintaining APIs for external developers.
LLM Collaboration: Working directly with Large Language Models (LLMs).
Architectural Input: Contributing to architectural choices and trade-offs.

Application Instructions

Not specified

Skills

Python

JavaScript

TypeScript

MongoDB

PostgreSQL

ElasticSearch

Redis

Large Language Models (LLMs)

AI projects

API Design

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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