Zonal Collection Manager, Mumbai at PhonePe

Mumbai, Maharashtra, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Digital PaymentsIndustries

Requirements

Must be Graduate and above
At least 10 years experience in setting up operations from scratch and scaling them
Experience must include both tele-calling and field collections
Must have thorough understanding of hard bucket and Soft Bucket collections
Decision making, work under pressure, Effective communication, Handling equipment Analysis and synthesis
Must have experience in vendor management

Responsibilities

Managing the portfolio by strategizing and driving collections
Setting up and managing tele-calling / field agencies for specific zones
Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies
Managing and contributing NPA along with cost of collections
Recruiting, coaching, and mentoring the team; identifying team goals
Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team
Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results
Drive specific process efficiency metrics and be accountable to drive data-driven decision making
Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners
Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role
Achieve collection targets across due months for all the branches/locations within the Zone
Improve the collection cost metric, i.e., cost incurred for every rupee collected
Timely completion of operational activities across the zone
High customer satisfaction in terms of service
Compliance on code of conduct
Adequate manpower presence on field - hiring against open positions
Training, coaching and performance incentivization of the entire team

Skills

Key technologies and capabilities for this role

Collections StrategyTele-calling ManagementField Agency ManagementPortfolio ManagementRoll Rates ControlRecovery ManagementNPA ManagementCost of CollectionsTeam RecruitmentTeam CoachingTeam MentoringTeam Motivation

Questions & Answers

Common questions about this position

What is the location for the Zonal Collection Manager role?

The position is based in Mumbai.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Zonal Collection Manager position?

Key skills include team handling (recruiting, mentoring, motivating), business acumen for process analysis and ground reality, analytical skills for data-driven decisions, stakeholder management, and results-oriented delivery.

What is the company culture like at PhonePe?

PhonePe empowers people, trusts them to do the right thing, gives ownership from day one, and encourages solving complex problems quickly while building frameworks from scratch in a high-impact environment.

What makes a strong candidate for this role?

Strong candidates excel in team handling to achieve targets, demonstrate business acumen with ground reality insights, drive data-driven decisions analytically, manage stakeholders effectively, and consistently deliver results on collections KPIs.

PhonePe

Digital payments and financial services platform

About PhonePe

PhonePe is a digital payments platform in India that allows individuals and businesses to conduct financial transactions securely and efficiently. It primarily operates through the Unified Payments Interface (UPI), enabling users to transfer money directly between bank accounts using their mobile phones. PhonePe differentiates itself by offering a wide range of services, including various insurance products and investment solutions, while maintaining a user-friendly interface and strong security measures. The company's goal is to make digital payments accessible to the next billion users in India, positively impacting the country's financial ecosystem.

Bengaluru, IndiaHeadquarters

2015Year Founded

$1,823.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Risks

Increased competition in quick commerce could dilute PhonePe's market share.

Legal challenges like trademark infringement lawsuits may increase costs and damage brand.

Market cap restrictions in India's digital payments sector could impact PhonePe's valuation.

Differentiation

PhonePe integrates with ONDC, expanding into quick commerce beyond traditional payments.

Affordable insurance products like Dengue and Malaria plans attract health-conscious customers.

Proprietary solutions development enhances control over payment processes post-Juspay partnership termination.

Upsides

IPO and new funding round could expand services and market reach.

Manish Sabharwal's appointment strengthens governance and investor confidence.

Integration with ONDC positions PhonePe as a leader in digital marketplace services.

Land your dream remote job 3x faster with AI

Try Jobo Free