Xfinity Retail Service Associate at Comcast

Sarasota, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Strong understanding and enthusiasm for technology, especially company products and services
Ability to carry and lift up to 25 pound boxes
Ability to stand and move about the store constantly
Regular, consistent, and punctual attendance
Ability to work nights and weekends, variable schedule(s), and overtime as necessary
Skills: Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Understand Operating Principles and apply them to job performance
Own the customer experience
Be enthusiastic learners, users, and advocates of company technology, products, and services
Win as a team by working together and being open to new ideas
Participate actively in the Net Promoter System (huddles, call backs, feedback)
Drive results and growth
Respect and promote inclusion & diversity

Responsibilities

Support the store team to deliver a best-in-class customer experience
Provide great support to customers and the store team while striving for improvement
Maintain accurate inventory, clean stores, tight back-of-house spaces, and ensure excited customers return
Work on straightforward tasks using established procedures
Be a go-to resource supporting the store team in front and back of the store
Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning; report exceptions to leadership
Greet customers during busiest moments, connect them to a sales consultant timely, demonstrate company technology to new customers, and encourage return visits
Frequently check and inspect back of store for clean, secure, and appropriately placed inventory; assist with receiving and stocking inventory to standards
Help leadership with weekly cycle count process and identify improvements to store count process
Know current processes and procedures and suggest improvements enhancing customer and/or store experience
Adjust and adapt to store management priorities and direction, demonstrating professionalism and integrity
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesInventory ManagementStore OperationsTechnology ProductsTeam Support

Questions & Answers

Common questions about this position

What is the work schedule like for this role?

The position requires regular, consistent and punctual attendance, with the ability to work nights and weekends, variable schedules, and overtime as necessary.

What are the physical requirements for this job?

Employees must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

What salary or compensation does this position offer?

This information is not specified in the job description.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, putting customers first, and operating principles that guide daily work, with a focus on creating seamless digital experiences.

What makes a strong candidate for this role?

Strong candidates show enthusiasm for technology especially company products, adaptability to management priorities, professionalism, integrity, and a customer-first mindset while maintaining clean and organized store spaces.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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