Xfinity Retail Sales Consultant at Comcast

Lowell, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Passion for teamwork, vision to revolutionize industries, and goal to lead in media and technology
Knowledge, skills, and ability to utilize technology for sales and service
Ability to work with moderate supervision/guidance and be accountable for individual results and team impact
Understanding of sales compensation plan and its key elements
Flexible schedule including evenings, weekends, holidays, variable schedules, overtime, and potential work in alternate stores
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25 pound boxes, stand, and move about the store constantly
Completion of training requirements and active engagement in team huddles and learning
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Understand and apply Operating Principles; own customer experience; know products/services; win as a team; participate in Net Promoter System; drive results and growth; support inclusion; do what's right for stakeholders

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach: listen, evaluate needs, and provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding and ensure understanding of products/services with consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues as appropriate
Demonstrate sales excellence and professionalism with integrity, warm and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

SalesCustomer ServiceProduct DemonstrationsCustomer OnboardingRetail SalesConsultingAdministrative Tasks

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $26.69+ hourly, which includes a $19.00/hour base salary plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail role requiring you to stand and move about the store constantly, work a flexible schedule including evenings, weekends, and holidays, and potentially work in alternate stores.

What skills are required for this sales consultant position?

Key skills include sales know-how, product demonstration abilities, customer service excellence, and the capacity to lift up to 25 pounds, along with a passion for teamwork and customer-first approach.

What is the company culture like at Comcast for this role?

Comcast emphasizes teamwork, innovation, customer-first experiences, operating principles, and a fast-paced environment where employees own the customer experience and engage in team huddles and learning.

What makes a strong candidate for this Xfinity Retail Sales Consultant job?

Strong candidates demonstrate sales excellence, professionalism, integrity, a warm demeanor, enthusiasm for technology products, and the ability to achieve sales goals while prioritizing customer needs.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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