Xfinity Retail Sales Consultant at Comcast

Mt Laurel, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
May be asked to work in alternate stores outside of home base store
Regular, consistent and punctual attendance
Able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Completes training requirements and engages in team huddles and learning
Knows and understands sales compensation plan and its key elements
Works with moderate supervision/guidance
Understand our Operating Principles; make them the guidelines for how you do your job
Always improving the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our product packages
Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
Strives for outstanding results and drives growth. Respect and promote diversity and inclusiveness. Do what's right for each other, our customers, investors, and our communities! Win as a team - make big things happen by working together and being open-minded

Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
Provides product demonstrations to educate customers on full product capabilities to increase their experience
Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions
Achieves sales and customer experience goals and objectives
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent
Performs operational and administrative tasks
Partners with customer care to resolve customer issues, as appropriate
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Align with all company and retail operational policies and procedures
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

salescustomer serviceproduct demonstrationcustomer onboardingsales excellence

Questions & Answers

Common questions about this position

What is the pay for the Xfinity Retail Sales Consultant role?

The position pays $25.69+ hourly, which includes a base salary of $18.00 per hour plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail role requiring you to stand and move about the store constantly, able to carry and lift up to 25 pound boxes, with a flexible schedule including evenings, weekends, holidays, and possible work in alternate stores.

What skills are required for this sales consultant position?

Key skills include sales know-how, product demonstration abilities, customer-first approach with listening and solution evaluation, achieving sales goals, and professionalism with integrity.

What is the company culture like at Comcast for this role?

The culture emphasizes passion for teamwork, innovation in media and technology, customer-first experiences, continuous learning, and aligning with operating principles while being hardworking advocates of company products.

What makes a strong candidate for this Xfinity Retail Sales Consultant job?

Strong candidates demonstrate sales excellence, a customer-first mindset, product knowledge, flexibility with schedules including evenings and weekends, punctual attendance, and engagement in training and team huddles.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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