Xfinity Retail Sales Consultant at Comcast

Dania Beach, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, MediaIndustries

Requirements

Strong communication skills
Critical thinking and problem-solving abilities
Customer-focused mindset
Persuasion skills
Professional integrity
Resilience
Self-motivation
Teamwork skills
Technical knowledge
Workplace organization skills
Ability to work a flexible schedule including evenings, weekends, holidays, variable schedules, and overtime
Ability to work in alternate stores outside of home base store
Regular, consistent, and punctual attendance
Ability to carry and lift up to 25-pound boxes and stand/move about the store constantly
Completion of training requirements
Understanding of sales compensation plan and its key elements

Responsibilities

Passionately represent products and services by sharing and demonstrating product and sales know-how with customers
Provide product demonstrations to educate customers on full product capabilities to maximize their experience
Take a customer-first approach with all customer interactions, listen and evaluate customer needs, and provide appropriate solutions
Achieve sales and customer experience goals and objectives
Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent
Perform operational and administrative tasks
Partner with customer care to resolve customer issues, as appropriate
Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Comply with all company and retail operational policies and procedures
Complete training requirements and actively engage in team huddles and learning
Understand and apply Operating Principles
Own the customer experience by putting customers first, providing seamless digital options, and making them promoters
Be enthusiastic learners, users, and advocates of company technology, products, and services, especially digital tools
Win as a team by working together and being open to new ideas
Participate actively in the Net Promoter System through huddles, call backs, and elevating opportunities
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, customers, investors, and communities
Other duties as assigned

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales TechniquesCustomer OnboardingAdministrative Tasks

Questions & Answers

Common questions about this position

What is the salary or compensation for this Xfinity Retail Sales Consultant role?

This information is not specified in the job description.

Is this a remote position, or what is the work location policy?

This is an in-store retail role requiring regular, consistent, and punctual attendance, with the ability to stand and move about the store constantly. Employees may be asked to work in alternate stores outside of their home base store.

What skills are required for the Xfinity Retail Sales Consultant position?

Key skills include product and sales knowledge, customer service excellence, the ability to demonstrate products, and achieving sales goals. A warm and friendly demeanor, professionalism, and integrity are also essential.

What is the company culture like at Comcast for this role?

Comcast emphasizes passion for teamwork, a customer-first approach, innovation in media and technology, and operating principles that prioritize customer experience. Employees are expected to be enthusiastic learners, engage in team huddles, and own the customer experience.

What makes a strong candidate for this Xfinity Retail Sales Consultant job?

Strong candidates demonstrate sales excellence, a customer-first mindset, product knowledge, and the ability to achieve sales goals while maintaining professionalism and a friendly demeanor. Experience with flexible scheduling, physical tasks like lifting 25 pounds, and eagerness to learn Comcast's products and digital tools is key.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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