Workplace Services Concierge at Crowdstrike

Sunnyvale, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Minimum of 3 years professional experience
Office Services, Concierge, or Reception related experience preferred
Previous hotel/hospitality front-of-house experience welcome
Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals
Experience interacting with people at all levels, including senior management
Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards welcome
Demonstrated ability to work independently and prioritize multiple tasks
Passion for hospitality and customer service
Ability to adhere to pivotal business and operational timelines and service deliverables
Report to the CrowdStrike office M-F, 5 days per week (no remote or hybrid workstyle)

Responsibilities

Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and fair for all
Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
Maintain security by following approved procedures, in partnership with Global Physical Security
Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices
Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
Respond to all workplace inquiries, assess needs or issues, and take the necessary corrective action; follow-up with proper leadership escalation or documentation where necessary
Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
Receive, sort and forward incoming mail; maintain and route publications
Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

Skills

Customer Service

Hospitality

Visitor Management

Event Coordination

Meeting Reservations

Catering Coordination

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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