Workplace Operations Manager at Wise

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FintechIndustries

Requirements

People-first, experience-driven mindset with strong hospitality and customer service skills
Expertise in workplace communication strategy and community building
Ability to create playbooks and guidelines for new ways of working
Experience in event planning and collaboration with events teams
Proactive maintenance and operations management skills for office spaces
Helpdesk management and speedy resolution of workplace requests
Vendor and landlord management, including negotiations and relationship building
Budget management, cost optimization, and financial reporting
Metrics tracking, analysis, and reporting
Document management (leases, floor plans, etc.)
Knowledge of health, safety, and security compliance, including risk assessments, fire safety, and accident reporting
Leadership, coaching, and mentoring skills for a team
Talent recruitment, onboarding, and team sizing for growth

Responsibilities

Deliver exceptional hospitality and customer service to physical and virtual communities
Own workplace communication strategy for local happenings, updates, and events
Develop playbooks and guidelines to navigate changes and new ways of working
Collaborate with Events team on company-wide events like Mission Days
Ensure flawless operation of Budapest office through proactive maintenance and zero downtime
Manage helpdesk for workplace requests and maintain high service levels
Oversee vendors and landlords, including negotiations and relationship management
Manage and report on Budapest office budgets with cost optimization focus
Track, analyze, and report on key workplace metrics
Maintain up-to-date documents, leases, and floor plans
Collaborate with EMEA Health, Safety & Security Specialist for compliance, risk assessments, fire safety, and accident reporting
Coach and empower Budapest Workplace Team to achieve objectives
Ensure team is appropriately sized and skilled for growth
Recruit and onboard new team members
Serve as a role model for the team

Skills

Key technologies and capabilities for this role

Workplace OperationsEmployee ExperienceHospitalityCustomer ServiceInternal CommunicationsCommunity BuildingEvent ManagementFacilities Management

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position based in our Budapest hub.

What are the key responsibilities for this role?

Key responsibilities include cultivating community and culture through hospitality, communication, events, and guidelines; managing building operations, helpdesk, vendors, budgets, and cost optimizations for the Budapest office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like for the Global Workplace Team?

The Global Workplace Team focuses on being the heartbeat of employee experience, creating inspiring spaces, unforgettable events, and seamless services in a safe, inspiring, and fun workplace where Wisers feel connected, supported, and excited.

What kind of experience makes a strong candidate for this role?

Strong candidates are people-first, experience-driven individuals who excel in hospitality, communication, operations management, vendor relations, budgeting, and event planning to create magical employee experiences.

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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