Quality Assurance Specialist
Oklo- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in a relevant field, along with at least 2 years of experience in quality assurance or auditing, and a strong understanding of operational processes. Excellent communication and analytical skills are essential, as is the ability to identify and document trends.
As a Quality Assurance Auditor, you will meticulously review agent interactions such as calls, tickets, and chats to ensure compliance, appropriate tone, and operational accuracy, providing direct, actionable feedback to agents and team leads. You will identify quality gaps and compliance misses, surface patterns to relevant team leads, contribute to the ongoing improvement of QA scorecards and audit processes, and help QA Leads with calibration sessions to maintain scoring consistency.
Healthcare staffing platform connecting facilities and nurses
Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.