Clipboard Health

WOPs - Quality Assurance Auditor

Thaba Chweu, Mpumalanga, South Africa

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare MarketplaceIndustries

Requirements

Candidates should possess a Bachelor's degree in a relevant field, along with at least 2 years of experience in quality assurance or auditing, and a strong understanding of operational processes. Excellent communication and analytical skills are essential, as is the ability to identify and document trends.

Responsibilities

As a Quality Assurance Auditor, you will meticulously review agent interactions such as calls, tickets, and chats to ensure compliance, appropriate tone, and operational accuracy, providing direct, actionable feedback to agents and team leads. You will identify quality gaps and compliance misses, surface patterns to relevant team leads, contribute to the ongoing improvement of QA scorecards and audit processes, and help QA Leads with calibration sessions to maintain scoring consistency.

Skills

Call Review
Ticket Analysis
Chat Monitoring
Quality Assurance
Feedback & Coaching
Process Improvement
Data Tracking
Calibration

Clipboard Health

Healthcare staffing platform connecting facilities and nurses

About Clipboard Health

Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2016Year Founded
$91.6MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options
Professional Development Budget

Risks

Competition from platforms like ShiftKey and CareRev may erode Clipboard Health's market share.
Nurses delaying shift acceptance for higher rates could increase Clipboard Health's operational costs.
Ongoing nursing shortages may lead to demands for higher wages, impacting profitability.

Differentiation

Clipboard Health offers a one-click application process for nurses seeking jobs.
The platform provides transparency in pay rates and work details for nurses.
Clipboard Health connects healthcare facilities with local professionals to fill unoccupied shifts.

Upsides

Increased telehealth adoption creates remote work opportunities for nurses on Clipboard Health.
AI-driven scheduling tools enhance Clipboard Health's staffing solutions efficiency.
Healthcare facilities' shift from traditional agencies to digital platforms boosts Clipboard Health's market share.

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