Wellness Operations Manager at Lindblad Expeditions

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, Expedition TourismIndustries

Requirements

Bachelor’s degree in hospitality, Spa Management, or a related field (preferred)
Esthetician license (required) and Certified Spa manager (CSM) (preferred)
5+ years of experience in multi-unit spa or wellness operations, preferably within cruise, resort, or hospitality industries
Proven track record of driving revenue growth and managing P&L performance
Strong organizational and administrative skills with experience coordinating travel and scheduling
Excellent communication and interpersonal abilities; able to build rapport with shipboard and shoreside teams
Ability to travel domestically and internationally as required
Flexible and hands-on; able to work in a dynamic and expedition-oriented environment
Strategic thinker with operational focus
Passion for wellness, hospitality, and guest satisfaction
Detail-oriented, data-driven, and proactive in problem-solving
Revenue driven
Comfortable working cross-functionally with other teams

Responsibilities

Oversee daily spa and wellness operations across the fleet, ensuring consistency in guest experience, service standards, and brand alignment
Develop and maintain treatment protocols, menu offerings, and service standards
Conduct regular audits and onboard visits to assess performance and compliance
Collaborate with FSD for US WS performance
Analyze monthly spa revenue reports by vessel, identifying trends, variances, and opportunities for improvement
Implement strategies to enhance treatment utilization and increase average spending per guest
Activate and manage onboard retail programs, ensuring engaging merchandising and product training
Collaborate with onboard spa leads to set and achieve revenue targets
Coordinate scheduling, travel, and logistics for U.S.-flagged ship wellness staff
Support recruitment, onboarding, and ongoing training for spa teams
Serve as shoreside liaison and point of contact for wellness staff, providing guidance, support, and operational updates
Step in to fill spa management roles onboard when required
Partner with design and operations teams to optimize wellness space functionality and guest flow
Research and recommend new equipment, products, and trends in the wellness and expedition travel sector
Prepare and present monthly spa performance reports per ship, highlighting progress toward revenue goals
Continuous work on MXP POS for reporting
Identify underperforming areas and develop corrective strategies to achieve financial and operational objectives
Maintain detailed documentation of wellness KPIs, staffing levels, and guest feedback

Skills

Key technologies and capabilities for this role

Spa OperationsWellness ManagementRevenue AnalysisStaff TrainingTreatment ProtocolsRetail MerchandisingAuditingSchedulingRecruitmentOnboardingLeadershipLogistics Coordination

Questions & Answers

Common questions about this position

What qualifications are required for the Wellness Operations Manager role?

Candidates need an Esthetician license (required), a Bachelor’s degree in hospitality, Spa Management, or related field (preferred), Certified Spa manager (CSM) (preferred), and 5+ years of experience in multi-unit spa or wellness operations, preferably in cruise, resort, or hospitality industries.

Is the Wellness Operations Manager position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this position?

A proven track record of driving revenue growth and managing P&L performance, along with experience in multi-unit spa operations in cruise, resort, or hospitality industries, will make a candidate stand out.

What does the company culture at Lindblad Expeditions emphasize?

The company emphasizes pioneering expedition travel, taking guests to remote locations for the 'Exhilaration of Discovery,' with a commitment to high-quality guest experiences and innovation through partnerships like National Geographic.

Lindblad Expeditions

Specialized marine expedition travel company

About Lindblad Expeditions

Lindblad Expeditions offers specialized travel experiences focused on marine expeditions that prioritize conservation and sustainable tourism. Their trips are designed for adventure travelers and nature enthusiasts who seek educational experiences in remote natural environments. Guests can engage with scientists and naturalists, enhancing their understanding of the ecosystems they explore. The company’s fleet includes advanced exploration tools like kayaks and underwater cameras, allowing for in-depth exploration of marine life. Unlike competitors, Lindblad Expeditions emphasizes educational voyages in partnership with National Geographic, providing unique insights and access to pristine locations. The goal is to create memorable travel experiences that foster a deeper appreciation for nature and promote conservation efforts.

New York City, New YorkHeadquarters

1979Year Founded

$82.7MTotal Funding

IPOCompany Stage

Education, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

Long-Term Disability

Life Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account/Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday Options

Unlimited Paid Time Off

Paid Vacation

Parental Leave

Sick Leave

Pet Insurance

Risks

Increased competition in the expedition cruise market challenges Lindblad's market position.

Expansion into the Amazon River region may lead to operational challenges.

New executive leadership could cause strategic shifts or instability during the transition.

Differentiation

Lindblad Expeditions partners with National Geographic for unique educational travel experiences.

The company offers state-of-the-art exploration tools for marine expeditions.

Lindblad focuses on conservation and sustainable tourism in remote natural environments.

Upsides

Growing interest in sustainable tourism aligns with Lindblad's conservation-focused offerings.

The rise of experiential travel benefits Lindblad's educational and adventure voyages.

Multi-generational travel trends create opportunities for family-oriented expedition packages.

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