Website Program Manager

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified (Hiring Ranges available via Apply Now)

The Marketing Websites & MarTech Team manages multiple web properties, including www.mozilla.org. This role oversees website operations, optimizes workflows, and manages vendor and agency relationships. It blends technical knowledge, program management, and agency oversight.

About Mozilla

Mozilla Corporation is a non-profit-backed technology company behind Firefox and Pocket. With over 270 million users monthly and 20,000+ volunteer contributors, Mozilla’s vision is to be the trusted guide through a joyful internet.

About the Team

The Marketing Websites & MarTech Team delivers high-quality digital experiences that align with Mozilla’s mission and business goals, collaborating with internal and external partners to maintain secure, accessible, and scalable web platforms.

About the Role

As a Technical Program Manager, Websites & MarTech, you will oversee website operations, optimize workflows, and manage vendor and agency relationships. You’ll play a critical role in coordinating with internal teams and external partners, ensuring smooth operations and delivering impactful web and MarTech initiatives.

Responsibilities

• Be responsible for website operations and workflow management, ensuring projects and updates are efficiently driven.
• Manage relationships with external vendors, agencies, and contractors, ensuring high-quality deliverables and adherence to timelines.
• Optimize website development and content processes, identifying areas for improvement and implementing solutions to improve efficiency.
• Partner with internal teams (engineering, design, marketing, content, and MarTech) to align priorities, coordinate work, and streamline execution.
• Collaborate with engineering, data, and MarTech teams to define technical solutions, integrations, and platform improvements.
• Identify and mitigate cross-team risks, blockers, and dependencies to ensure on-time delivery.
• Track and report on project progress, risks, and performance metrics to ensure clarity and accountability.
• Maintain project tools and systems (Asana, Jira, Google Workspace) to keep workflows organized.
• Develop and refine standard operating procedures (SOPs) for website management, including QA, deployments, and updates.
• Assist in budget planning and resource allocation for outsourced work and vendor engagements.

Requirements

• 4+ years of experience in website operations, program management, or a related role.
• Experience writing and managing the RFP process with agencies, ensuring alignment with business needs and budget.
• Experience working with distributed teams across multiple time zones.
• Solid understanding of website development processes, content management systems, and digital best practices.
• Strong technical understanding of website development processes and MarTech ecosystems.
• Experience managing external agencies, vendors, and contractors.
• Good communication and stakeholder management skills, with the ability to coordinate across multiple teams.
• Strong organizational and problem-solving abilities, with attention to detail and process optimization.
• Ability to translate business requirements into technical requirements and ensure clear communication between stakeholders and engineering teams.
• Proficiency with project management tools (Asana, Jira, Trello) and web CMS platforms.
• Comfortable working in a fast-paced environment with shifting priorities.

Bonus Points For

• Experience with budgeting and contract/vendor negotiations.
• Knowledge of agile workflows and sprint-based project management.
• Experience working closely with engineering teams.