Warranty Claims Representative at RPS North America

Kankakee, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Roofing, Building Materials, ManufacturingIndustries

Requirements

Minimum of 2 years of previous call center or customer service experience
Excellent communication skills
Strong technical/troubleshooting ability
Excellent multi-tasking abilities while maintaining attention to detail
Superior team work and organizational skills
Ability to adapt to change and work well in a fast-paced environment
Proficient in MS Office, especially MS Excel, MS Word & MS Outlook
Word processing skills of at least 25 wpm
Salesforce experience preferred
High school diploma
Bilingual (Spanish) a plus
On-site work

Responsibilities

Provide superior service to customers by listening, analyzing problems, and resolving issues
Enter warranty claims into internal claim system
Evaluate and make recommendations to the Warranty Claims Manager regarding payment or declination of warranty claims
Process extended limited warranty applications
Demonstrate quality communication skills while exhibiting a high level of professionalism with extreme sensitivity to balancing homeowner’s concerns with limited warranty coverage limitations
Demonstrate the ability to de-escalate calls
Develop a familiarity with all of IKO’s residential roofing products
Identify areas of improvement for various processes and implement changes
Ad hoc projects

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterMS ExcelMS WordMS OutlookTroubleshootingProblem SolvingMulti-taskingCommunication Skills

Questions & Answers

Common questions about this position

What benefits does IKO offer to employees?

IKO offers competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity.

Is this position remote or on-site?

This is an on-site position.

What skills are required for the Warranty Claims Representative role?

Required skills include a minimum of 2 years of call center or customer service experience, excellent communication skills, strong technical/troubleshooting ability, excellent multi-tasking abilities, and MS Office proficiency, especially Excel, Word, and Outlook.

What is the company culture like at IKO?

IKO values quality, integrity, and trustworthiness, promotes teamwork, employee accomplishment and contribution, loyalty, and invests in making employees the most knowledgeable in the industry.

What makes a strong candidate for this position?

Ideal candidates have at least 2 years of call center or customer service experience, excellent communication and multitasking skills, technical troubleshooting ability, MS Office proficiency, and bilingual Spanish skills are a plus.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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