Warehouse-Focused IT Support Technician at Quince

Carneys Point Twp, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, E-commerce, TechnologyIndustries

Requirements

Entry–mid level experience suitable for IT Support Technician role
Proactive, detail-oriented mindset
Passion for delivering exceptional, mission-critical internal support in a fast-paced operational environment

Responsibilities

Provide Tier 1/2 technical support tailored to the warehouse and distribution center environment, resolving issues with scanners, mobile devices, printers (label and thermal), tablets, and specialized warehouse technology
Manage IT support for warehouse-specific systems, including WMS (Warehouse Management System) client access, inventory applications, and shop floor/dock equipment
Oversee IT asset lifecycle for all warehouse devices—procurement, deployment, tracking, maintenance, and decommissioning of warehouse hardware (e.g., handheld scanners, forklifts terminals, specialized printers)
Maintain and troubleshoot local network connectivity, ensuring robust Wi-Fi coverage across the entire facility to support critical warehouse operations
Manage employee onboarding and offboarding for warehouse staff from an IT perspective—account setup, hardware configuration, and access provisioning for operational systems
Handle user access provisioning and de-provisioning across core business systems

Skills

IT Support

Troubleshooting

Hardware

Software

Networking

Warehouse Systems

Customer Service

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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