DIR Implementation Project Management
SagentSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, TechnologyIndustries
Requirements
- 15+ years of business experience, including 10+ years of leadership experience in highly successful businesses that have a strong track record of client service, strategic development and execution
- Experience managing operations of a function or business unit
- Extensive experience in either banking/financial services sector or Technology / Fintech sector
Responsibilities
- Lead complex, multi-layer, cross-cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS
- Direct and lead the team to successfully complete over 1,000 projects annually within the expected duration (blueprint)
- Lead a multi-country technical team with 100+ people including 5 Sr Directors responsible for Licensing, Implementation, Configuration, Testing and Contract Management
- Work closely with cross-functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers, Sales) teams to understand dependencies/requirements and ensure alignment for best-in-class service
- Achieve onboarding & implementation revenue targets, while adhering to the expense budget
- Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput, etc.)
- Serve as a mentor/coach to support professional development within the team
- Serve as an escalation point for complex issues encountered by team members
- Actively participate in non-standard, complex projects/initiatives supporting AP and client strategic/tactical priorities
- Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency
- Build and enhance positive working relationships with internal and external stakeholders
- Coordinate and influence internal and external resources to ensure delivery on commitments
Skills
Team Leadership
Project Management
Cross-Cultural Management
Client Onboarding
Implementation
Configuration
Testing
Contract Management
Revenue Targets
Budget Management
Reporting
Analytics
Capacity Planning
NPS
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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