VP Customer Success at VideaHealth

New York, New York, United States

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$200,000 – $250,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Dentistry, AI, SaaSIndustries

Requirements

Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments
Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows
Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups
Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS
Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage
Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes
Passion for technology and innovation, with a deep commitment to delivering value to customers
Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources
Experience in dental or health tech companies is a plus, but not required

Responsibilities

Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, and overall customer satisfaction for enterprise and SMB customers
Drive success across both centralized customer organizations and distributed end-users, ensuring strong product adoption, engagement, and value realization at every level
Build, lead, and develop a high-performing Customer Success team that is relentlessly focused on delivering exceptional customer experiences and maximizing user happiness
Lead and execute QBRs and other executive-level engagement rhythms, ensuring customers are strategically aligned, supported, and positioned for long-term success across all products
Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives
Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipOnboardingProduct AdoptionChange ManagementQBRsCustomer RetentionExecutive EngagementProduct RoadmapSaaS

Questions & Answers

Common questions about this position

What is the salary range for the VP Customer Success position?

The salary range is $200K - $250K.

Is this a remote or hybrid role?

This is a hybrid position.

What experience is required for this role?

Required experience includes rolling out enterprise software with legacy integrations, driving product onboarding and adoption with change-management expertise, managing centralized buyers and decentralized users, leading Customer Success for Enterprise and SMB in vertical SaaS, and leadership in SaaS businesses scaling from Series A/B to Series D+.

What is the company culture like at VideaHealth?

VideaHealth features a collaborative leadership team environment with a focus on customer obsession, innovation, and building high-performing teams relentlessly focused on exceptional customer experiences.

What makes a strong candidate for this VP Customer Success role?

A strong candidate has proven leadership in scaling SaaS Customer Success from Series A/B to D+, expertise in enterprise software rollouts and change management across Enterprise and SMB, and a passion for technology with the ability to drive adoption in complex environments.

VideaHealth

AI solutions for dental diagnostic accuracy

About VideaHealth

VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by enhancing diagnostic capabilities and building trust between patients and their dental providers.

Boston, MassachusettsHeadquarters

2018Year Founded

$25.8MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us

A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team you'll ever join.

Competitive pay and equity.

Agile organization where being senior translates to being a mentor and role model for others. We lead by example.

Technical challenges on the leading edge of innovation where software and machine learning

Risks

Emerging dental AI startups threaten VideaHealth's market share.

Regulatory challenges may arise with new AI algorithm introductions.

Dependence on DSOs poses risks if they switch to competitors.

Differentiation

VideaHealth offers the only FDA-cleared dental AI pediatric algorithm on the market.

The company collaborates with DSOs to enhance diagnostic accuracy and transparency.

VideaHealth integrates AI solutions seamlessly into existing dental practices.

Upsides

Partnerships with DSOs like Heartland Dental expand VideaHealth's market reach.

The rise of personalized dental care aligns with VideaHealth's AI tool development.

Increasing 3D dental imaging adoption offers expansion opportunities for VideaHealth's AI capabilities.

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