Voice CSR | Healthcare Account | with 15K Signing Bonus at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, OutsourcingIndustries

Requirements

At least 1 year of BPO work experience (Inbound campaigns)
Experience in healthcare account is an advantage
Excellent verbal & written English skills
Basic MS tools knowledge (Excel, Word, Outlook)
Amenable working onsite in Makati
Willing to work night shifts

Responsibilities

Handle customer inquiries and resolve concerns promptly and professionally
Provide accurate and detailed information about our products/services to customers
Identify and escalate priority issues to the appropriate departments
Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
Maintain customer records and update relevant information in the system
Collaborate with team members and other departments to improve overall customer experience
Meet or exceed individual and team targets

Skills

Customer Service

BPO

Inbound Campaigns

Healthcare Accounts

English Communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Problem Solving

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees