Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Voice CSR | Healthcare Account | with 15K Signing Bonus at A1M Solutions
Makati, Metro Manila, Philippines
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, OutsourcingIndustries
Requirements
- At least 1 year of BPO work experience (Inbound campaigns)
- Experience in healthcare account is an advantage
- Excellent verbal & written English skills
- Basic MS tools knowledge (Excel, Word, Outlook)
- Amenable working onsite in Makati
- Willing to work night shifts
Responsibilities
- Handle customer inquiries and resolve concerns promptly and professionally
- Provide accurate and detailed information about our products/services to customers
- Identify and escalate priority issues to the appropriate departments
- Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
- Maintain customer records and update relevant information in the system
- Collaborate with team members and other departments to improve overall customer experience
- Meet or exceed individual and team targets
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this position?
Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off convertible to cash leave credits, performance appraisal, and work-life balance support.
Is this a remote position or on-site?
This is an on-site position in Makati, with no remote work option.
What skills and experience are required for this role?
Requirements include at least 1 year of BPO work experience in inbound campaigns, experience in healthcare accounts as an advantage, excellent verbal and written English skills, basic knowledge of MS tools like Excel, Word, and Outlook, amenability to work onsite in Makati, and willingness to work night shifts.
What is the company culture like?
The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, strong culture, values-driven leadership, continuous learning, innovation, and an all-inclusive environment where everyone thrives.
What makes a strong candidate for this CSR role?
A strong candidate has at least 1 year of BPO inbound experience, preferably in healthcare, excellent English communication skills, basic MS Office proficiency, and is willing to work onsite in Makati and night shifts as a team player.
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees
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