VOC Project Lead at Hewlett Packard Enterprise

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Holding a Bachelor’s Degree or equivalent combination of education and experience
Experienced in corporate policies, markets and processes
Minimum 2 years of relevant experience in surveys, with majority of experience in any survey platform being an advantage
Added advantage - Knowledge on integration of survey tools and other tools like SFDC, SQL and others, using API and JSON
Able to handle projects independently
Good at partnering, innovating, and making things happen. Aligned to core values
Knowledge of survey programming platforms, specifically Qualtrics or any other survey platform
Excellent command of language - grammar, vocabulary & syntax
Ability to write impactful, relevant subject lines and informative emails by including all key points / insights
Crafting messages that drive decisions or action when needed
Bringing narratives into emails when needed to engage and persuade

Responsibilities

Collaborate with stakeholders to define the scope and objectives of the survey program
Develop the roadmap for the survey initiatives aligned with business needs
Develop the survey questionnaire, including question design, sequencing and formatting
Create a detailed project plan, including timelines, key milestones, in alignment with the Program Manager
Coordinate with stakeholders to ensure smooth execution of surveys
Monitor and track responses and identify any measures to improve response rate
Ensure accurate and unbiased data collection
Analyze survey responses to extract insights and trends
Analyze themes and sub-themes and use AI tools like Thematic, eClerx for broader insights
Ensure the metrics in dashboard are refreshed and up to date
Create reports and presentations summarizing the key areas
Create comprehensive reports and visualizations to present the findings to the stakeholders
Work with CLCA team to identify the improvements needed
Work with the stakeholders and Program Manager to align survey goals
Regularly update stakeholders on the progress and findings of the survey
Communicate findings with leadership team and provide recommendations
Ensure the accuracy and reliability of the survey data
Perform data validation and cleaning to prepare the data for analysis
Optimize surveys based on feedback and best practices
Stay updated with industry trends and best practices in survey research and data analysis

Skills

Key technologies and capabilities for this role

QualtricsSurvey ProgrammingSurvey DesignProject ManagementStakeholder CollaborationRoadmap DevelopmentQuestionnaire DesignData Collection

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

What is the salary for this VOC Project Lead position?

This information is not specified in the job description.

What key skills are required for this role?

Key skills include knowledge of survey programming platforms like Qualtrics, project management including creating detailed project plans and timelines, data analysis using AI tools like Thematic or eClerx, and stakeholder communication.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for the VOC Project Lead role?

A strong candidate possesses knowledge of survey platforms like Qualtrics, experience in survey design and project management, skills in data analysis with AI tools, and the ability to collaborate with stakeholders and communicate insights effectively.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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