Virtual Medical Assistant (CST)

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Tech, Cardiovascular Care, Digital HealthIndustries

Requirements

Candidates must possess a high school diploma or equivalent and hold a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification. A minimum of 1-3 years of experience as a Medical Assistant is required, along with exceptional communication skills, a passion for patient experience, attention to detail, and the ability to learn quickly and adapt. Experience with virtual care is also preferred.

Responsibilities

The Virtual Medical Assistant will prepare patients for physician visits by ensuring video and audio functionality, adding interpreters as needed, obtaining signed telehealth consent forms, and taking photos of insurance cards. They will also gather medical information over the phone, document medication lists and medical history, answer incoming calls, schedule follow-up appointments and labs, and conduct confirmation calls for upcoming appointments. Additional duties include performing chart checks, preparing charts prior to visits, and identifying opportunities for process improvement and enhanced patient experience.

Skills

Medical Assistant

Patient Care

Telehealth

Medical History Documentation

Medication List Documentation

Scheduling Appointments

Chart Preparation

Communication

Risk Mitigation

Patient Experience

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters

2017Year Founded

$54.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.

Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.

Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.

The platform provides real-time diagnostics and virtual consultations for cardiovascular care.

Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.

Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.

Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

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