Videogames Customer Service (Portuguese, WRITTEN SUPPORT)(For pool) at Keywords Studios

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Video Games, GamingIndustries

Requirements

Strong written and verbal communication skills in English
Ability to multi-task
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Ability to actively listen to instructions and execute tasks communicated
Full-time availability
High School Diploma preferred but not required
Living in Mexico City or Estado de Mexico
Available for on-site work when required (temporary remote due to COVID-19)

Responsibilities

Communicate with players via chats, emails, and tickets
Solve players' problems, such as lost accounts or questions regarding details
Provide excellent customer service

Skills

Key technologies and capabilities for this role

Customer ServiceWritten CommunicationEnglishMultitaskingPlayer SupportChat SupportEmail SupportTicket Resolution

Questions & Answers

Common questions about this position

What is the salary for this position?

The salary is $18,000.00 gross before taxes.

Is this a remote position, or do I need to work on-site?

It is currently a temporary remote position due to COVID-19, but you must be available to come to work in the office when required. The workplace is listed as on-site.

What skills are required for this customer service role?

Required skills include strong written and verbal communication in English, ability to multi-task, adapt to a constantly evolving environment, excellent customer service skills, and ability to actively listen and execute tasks.

What benefits are offered in this role?

Benefits include law benefits, 2 days off, career path, and after 3 months: medical expenses insurance, saving funds, and grocery tickets ($1,200).

What makes a strong candidate for this position?

Strong candidates live in Mexico City or Estado de Mexico, have full-time availability, a high school diploma (preferred but not required), and meet the communication and adaptability requirements.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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