[Remote] Vice President, Optimization at Gravie

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of progressive experience in process improvement, operations leadership, operations engineering, consulting, or quality improvement
Strong understanding of health insurance operations, including claims processing, payment integrity, contact center management, and provider network management
5+ years of experience in a senior leadership role
Proven ability to design and deliver large-scale, measurable operational improvement initiatives

Responsibilities

Own Gravie’s operations delivery strategy, aligning investments and initiatives to enterprise goals for efficiency, service quality, and scalable cost improvements
Partner with Product and Engineering teams to define and deliver a multi-year roadmap of process improvements, vendor capabilities, and technology investments
Lead a regular cycle of roadmap updates informed by data, evolving market conditions, and organizational priorities
Ensure operational requirements are translated into detailed business specifications and measurable performance goals
Drive data-driven build-vs-buy decisions that focus Gravie’s internal resources on distinctive capabilities while optimizing cost and complexity
Maintain a comprehensive and current understanding of compliance requirements, contract terms, industry standards, and regulatory changes that impact operations
Collaborate closely with leaders across Claims, Member Services, Technical Product Management, and Corporate Transformation to ensure alignment between business priorities and technical delivery
Foster consistent, transparent communication across Gravie functions to gather feedback, share progress, and communicate new or changing operational capabilities
Build and lead a high-performing team focused on measurable outcomes and operational excellence
Cultivate a culture of continuous improvement that embraces feedback, leverages data to understand and enhance processes, and delivers tangible results
Be accountable for execution of the performance improvement roadmap, including achievement of operational KPIs and financial improvement projections tied to specific initiatives

Skills

Gravie

Health benefits and insurance solutions provider

About Gravie

Gravie provides health benefits by offering straightforward and affordable health plans, primarily targeting individuals and small to midsize businesses. Their main product, Comfort, stands out because it has no deductible and no copays for most common healthcare services, allowing members to access care without unexpected costs. Additionally, Comfort includes virtual care options for musculoskeletal and mental health issues. Gravie also offers a payment solution called Gravie Pay, which enables members to pay for healthcare expenses interest-free, further easing financial stress. Unlike traditional health plans, Gravie claims that Comfort members save on out-of-pocket costs, and employers switching to Gravie often see lower premium expenses. The company has a high retention rate, indicating that many employees choose to continue with the Comfort plan in subsequent years. Gravie's goal is to simplify health benefits and reduce the financial burden of healthcare for its members.

Minneapolis, MinnesotaHeadquarters

2013Year Founded

$333.3MTotal Funding

DEBTCompany Stage

Fintech, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Holidays

Paid Vacation

Paid Sick Leave

Flexible Work Hours

Paid Parental Leave

Wellness Program

Alternative Medicine Coverage

Cell Phone Reimbursement

Transportation Perks

Education Reimbursement

Paid Paw-ternity Leave

Risks

Potential backlash from traditional insurers could increase competition or lobbying.

Rapid ICHRA adoption may invite regulatory scrutiny or changes.

Aggressive expansion strategy could strain resources and lead to inefficiencies.

Differentiation

Gravie's Comfort plan offers zero deductibles and copays, unlike traditional health plans.

Gravie Pay provides interest-free payment solutions, reducing financial burdens for members.

Focus on virtual healthcare services enhances accessibility and member satisfaction.

Upsides

Increased ICHRA adoption since 2020 expands Gravie's market opportunities.

Comfort plan's zero-deductible model attracts cost-conscious employers and employees.

Virtual healthcare services align with rising demand, boosting member engagement.

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