Vice President, Services Sales
Model NSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Financial ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in a related field, along with a minimum of 10 years of experience in IT Service Management, including at least 5 years in a leadership role. Strong experience with ITIL frameworks and service delivery methodologies is required, as well as demonstrated ability to manage and mentor IT teams.
Responsibilities
The Vice President, IT Service Management will provide management oversight and vision for all technology support and service teams and processes within CIM Group and affiliates. This includes developing and managing service support processes, procedures, SLAs, and performance metrics, aligning them with business expectations. The role will also involve defining and updating customer SLAs, monitoring service performance, managing vendor relationships, providing mentorship to the service desk team, overseeing change management, and working closely with other technology and business leaders to identify and implement technical solutions.
Skills
IT Service Management
Service Desk
Desktop Engineering
Application Support
Inventory Control
Vendor Management
SLA Management
KPIs
Performance Metrics
Reporting
CIM Group
Real estate and infrastructure development and management
About CIM Group
CIM Group focuses on real estate and infrastructure, operating as an owner, operator, lender, and developer. The company targets urban areas with significant growth potential, acquiring, developing, and managing properties while also providing loans for real estate projects. Revenue is generated through property rentals, sales, and lending activities. CIM serves a variety of clients, including investors, businesses, and community organizations, and has worked on notable projects like the Dolby Theatre in Hollywood and the Tribune Tower in Chicago. What sets CIM apart from competitors is its strong commitment to community engagement, demonstrated through initiatives such as preparing meals for those with chronic illnesses and creating community gardens. The goal of CIM Group is to be the leading partner for investors and users of real assets that benefit communities.
Los Angeles, CaliforniaHeadquarters
1994Year Founded
$559.3MTotal Funding
DEBT_FINANCINGCompany Stage
Government & Public Sector, Real EstateIndustries
1,001-5,000Employees