Excellent communication (verbal and written) and interpersonal skills
Good time management and prioritization skills
Curious - innovative problem solver, always seeking ways to adapt and improve processes, with a clear understanding of end goals
Driven - people person who can talk to and listen to anyone, self-starter with highly developed negotiation and influencing skills, motivated to take initiative, decisive, understands impact of a highly satisfied team, passionate about solving difficult issues
Adaptable – outcome focused, able to solve sophisticated problems in a dynamic, fast-paced environment with multitasking to meet deadlines
Growth Mindset – strives to enhance skills and knowledge regularly, challenging the status quo
Collaborative – fosters strong internal & external relationships, with a focus on collaboration & client service
Responsibilities
Lead and motivate a busy operational team with a strong focus on process improvement
Deliver a superior client experience via query management and onboarding
Demonstrate excellent attention to detail, ensuring deliverables are accurate and competently prepared
Be a risk manager: identifying, leading and mitigating operational risks and raising risk and service issues on a timely basis
Deliver on strategic operational enhancements that mitigate operational risk
Ensure projects and initiatives are delivered efficiently within the team
Demonstrate a desire to develop the skills of yourself and your team to expand expertise
Serve as a central point of contact for global clients and internal departments for investment changes
Coordinate and facilitate client trade instructions into/from pooled funds
Provide client support for BlackRock’s web-based trading portals
Ensure order placement is accurate and consistent with the client’s instructions
Leverage Aladdin technology to provide excellent client service