Veterinary Client Services Phone Specialists at P3 Veterinary Partners

Woodbridge Township, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Veterinary, Animal HealthcareIndustries

Requirements

2+ years of experience in a high-volume, high-touch phone-based customer service role (veterinary or medical preferred)
Outstanding communication and active listening skills
Demonstrated empathy, patience, and professionalism under pressure
Detail-oriented, organized, and adept at multitasking
Committed to supporting clients and colleagues with integrity and discretion
Positive, collaborative, and eager to contribute to a team environment

Responsibilities

Answer and manage multiple phone lines with professionalism and efficiency
Actively listen, acknowledge concerns, and provide compassionate, solutions-focused support to clients
Accurately schedule appointments and relay critical information to clinical teams
Handle financial discussions and process payments as needed
Collaborate with front desk, client services and clinical staff to ensure a seamless client experience
Step in to assist at the front desk whenever needed, maintaining the same high standards in all interactions

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportActive ListeningEmpathyMultiline Phone ManagementCompassionate CommunicationProblem Solving

Questions & Answers

Common questions about this position

What is the salary for the Veterinary Client Services Phone Specialist position?

The salary ranges from $17/hr to $22/hr depending on skills, experience, and credentials.

What is the work schedule for this role?

The schedule is Tuesday, Thursday and Saturday from 9am – 5:30pm or Sunday through Thursday.

What skills and experience are required for this position?

Candidates need 2+ years of experience in a high-volume, high-touch phone-based customer service role (veterinary or medical preferred), outstanding communication and active listening skills, empathy, patience, professionalism under pressure, detail-oriented multitasking, and a collaborative team mindset.

What is the company culture like at GSVS and Veritas Veterinary Partners?

The culture emphasizes world-class medicine, purpose-driven partnerships, collaboration with like-minded caring professionals, commitment to excellence and compassion, gold-standard values in every client interaction, and a focus on truth in medicine and trust in partnerships.

What makes a strong candidate for this Phone Specialist role?

A strong candidate has 2+ years in high-volume phone-based customer service (veterinary/medical preferred), excels in communication, active listening, empathy, multitasking under pressure, and brings a positive, collaborative attitude.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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