Job Description: Veteran Affairs Account Manager

Position Overview

The Veteran Affairs Account Manager will play a key role in connecting Veteran clients to Community Care Network (CCN) mental health services. You’ll serve as the primary liaison between SonderMind and Veterans Affairs Medical Center (VAMC) staff, building relationships, resolving challenges, and ensuring timely, high-quality care for Veterans.

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach.

Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

Responsibilities

As an Account Manager focused on Veteran Health partnerships, you will:

• Relationship Management:
  • Develop and maintain strong, trusted relationships with 50+ key VA staff members across assigned states, serving as the ‘human face’ of SonderMind to the VA.
  • Tailor engagement strategies to meet site-specific needs and drive referral volume.
• Barrier Resolution:
  • Collaborate with internal teams and VAMC representatives to address obstacles preventing Veterans from accessing care.
  • Manage escalations, ensure compliance with VAMC administrative requirements, and identify patterns to inform process improvements.
• Expert Education:
  • Act as a subject-matter expert on SonderMind’s Veteran mental health services and VA referral management systems.
  • Train VA staff on how to effectively leverage SonderMind’s offerings and navigate operational processes.
• Strategic Execution:
  • Partner with team leadership to achieve performance metrics, enhance operational efficiency, and continuously improve Veteran access to care.

What does success look like?

• Build a robust understanding of SonderMind’s platform, service offerings, and account management processes within the first month.
• Establish and strengthen VAMC relationships within two months to drive referral volume and identify site-specific insights.
• Ongoing accountability for referral volume, VAMC retention, and satisfaction within assigned states.
• Maintain rapid response times to VAMC inquiries and ensure timely resolution of service requests.

Requirements

Required Skills and Experience:

• 5+ years in Customer Success, Customer Operations, or Account Management, including 2+ years in healthcare-specific roles.
• Experience working with or within the Department of Veteran Affairs or navigating the VA Community Care Network system.
• Proven ability to manage customer networks across multiple time zones and adapt to diverse client needs.
• Strong problem-solving skills and ability to work under pressure while maintaining urgency and professionalism.
• Collaborative mindset with experience in cross-functional environments.
• Familiarity with technical systems and fast-paced, evolving environments.

Compensation & Benefits

• Salary: The anticipated salary range for this role is $80,000 - $90,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance.
• Benefits: As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include:

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]