Workforce Capacity Planning Manager
Grow Therapy107,000 - 140,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Business Process Outsourcing, Risk Management, Financial ServicesIndustries
Requirements
Candidates should possess at least 6 years of experience in vendor management, partnership management, or a related field, with a preference for experience working with offshore BPO operations within the Risk domain, and demonstrated experience in capacity planning, resource forecasting, and related operational functions. Strong analytical skills, proficiency in data analysis, third-party performance management, and workforce planning are required, along with experience in contract management, SLA development, and vendor governance.
Responsibilities
The Vendor Strategist will own and develop comprehensive strategies for BPO utilization and growth, develop and implement governance programs for BPO providers, optimize outsourced workflows, and support new outsourcing initiatives, while also leading capacity planning initiatives, resource forecasting, real-time management, and strategic staffing optimization to ensure operational efficiency. They will create performance dashboards, structured data evaluation frameworks, and support optimization of overall outsourcing efficiency, collaborate with product, compliance, and strategic finance teams to ensure alignment with Mercury's broader objectives, drive and own key performance indicators including AHT, SLA, service delivery, QC, staffing efficiency, and cost optimization, and take over day-to-day management of BPO operations, build frameworks for outsourcing new lines of business, and develop comprehensive governance models for BPO vendors.
Skills
Vendor Management
Strategic Planning
Capacity Planning
Data Analytics
Performance Dashboards
Workflow Optimization
Cross-Functional Collaboration
Operational Metrics
Mercury
Banking services for startups and founders
About Mercury
Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$146.8MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees