[Remote] Care Team Assistant at Imagine Pediatrics

United States

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Not SpecifiedCompensation

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Requirements

High-school level education or equivalency
Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an outpatient setting
Spanish fluency (preferred)

Responsibilities

Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record
Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities
Contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals
Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population
Assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees