UX Researcher (Remote)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

As a UX Researcher, you'll help shape user-centered products by uncovering insights that inspire design and strategy. You'll collaborate with designers, product managers, and fellow researchers to ensure that user needs and behaviors are understood and thoughtfully integrated into every stage of product development. You will report to the UX Research Manager. You will work remote from in the US.

Opportunities

• Partner with fellow researchers and teams to understand research needs and design appropriate study plans.
• Advocate for research best practices and educates us on methodologies and user-centered thinking.
• Help manage the participant panel, ensuring the selection of relevant users for targeted studies.
• Design and conduct qualitative research studies, including planning, facilitation, and synthesis of insights.
• Complete usability testing methods such as 1-click tests, preference tests, 5-second tests, card sorts, and tree tests, with support and mentorship from senior researchers.
• Analyze research findings to uncover relevant insights and crafts compelling research narratives.
• Share findings with designers, product managers, and other partners to inform and influence product decisions.
• Participate in workshops to address user pain points and improve the user experience.

Qualifications

• Bachelor's degree or equivalent work experience in UX Research, human factors, cognitive psychology, or similar
• 2+ years of relevant work experience in UX Research, Design Research, Product Research or UX design
• Experience with the strengths and shortcomings of different research methods, including when and how to apply them during product development
• Experience assisting with research for products throughout the product lifecycle including designs, prototypes and production experiences
• Experience with tools such as UserTesting, Lyssna, Optimal Workshop, Great Question, Condens or other UX research testing platforms, panel management and repository tools

Additional Information

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Experian Culture

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.

Employment Details

• Location Type: Remote
• Employment Type: Full-time