UX Researcher at Yext

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Strong communication skills
Growing resourcefulness and organizational relationships
Ability to contribute to shipping product work
Ability to provide independently driven research insights that influence product outcomes

Responsibilities

Plan and execute qualitative and select quantitative research studies with minimal guidance
Create research protocols, interview guides, and participant screeners aligned with product goals
Independently identify relevant methods (e.g., interviews, usability testing, surveys, journey mapping)
Contribute to product-level insights that inform design, content, and engineering decisions
Identify research opportunities and gaps in coverage within the product space
Use internal and external platforms to recruit diverse participants aligned with study goals
Collaborate with CSMs or other internal partners to recruit from live customer accounts
Develop and reuse recruiting templates or tools to support team scalability
Conduct research sessions independently using moderated and unmoderated techniques
Analyze raw data and synthesize into clear insights, themes, and frameworks
Translate findings into actionable recommendations that shape product strategy and roadmap
Partner with Designers, PMs, and Engineers to define scope, questions, and decision points
Share work-in-progress and insights in team reviews or standups
Participate in and occasionally facilitate research synthesis workshops or critiques
Collaborate with CSMs, PMs, or Sales to ensure insights reflect customer realities
Present research outcomes to cross-functional stakeholders in clear and actionable formats
Guide teams in interpreting research implications and applying them to product planning
Conduct user interviews and usability tests with a focus on surfacing motivation, pain points, and behaviors
Capture structured notes, quotes, and recordings to support stakeholder engagement
Tailor session goals to reflect evolving business and design needs
Maintain research documentation and contribute to team repositories and toolkits
Build reusable templates or checklists that improve research quality or speed
Help non-researchers choose and apply appropriate methods
Document studies in knowledge bases and support team-wide enablement efforts

Skills

UX Research

Qualitative Research

Quantitative Research

Research Protocols

Interview Guides

Participant Screeners

Yext

AI-powered search solutions for businesses

About Yext

Yext provides AI-powered search solutions through its Yext Answers Platform, which allows businesses to give direct answers to user queries instead of just links. This platform uses natural language processing to understand the context of search queries, ensuring users receive accurate information. Yext caters to a wide range of clients, from large enterprises to small businesses, and focuses on improving search experiences in areas like marketing, customer support, and e-commerce. The company operates on a subscription model, where clients pay for access to the platform and its features, which are supported by a centralized Knowledge Graph that maintains consistent information across digital platforms. Yext also offers a training and community engagement platform called Hitchhikers, where users can enhance their knowledge and connect with others. The goal of Yext is to enhance search capabilities for businesses, leading to better user experiences and high customer satisfaction.

New York City, New YorkHeadquarters

2006Year Founded

$115MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.

Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.

Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.

Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.

Risks

Yext's acquisition of Hearsay Systems could strain financial resources if synergies aren't realized.

Potential sale amid takeover interest may disrupt operations and client relationships.

Rapid AI and NLP evolution requires continuous R&D investment, posing financial risks.

Differentiation

Yext's AI-powered search solutions provide direct answers, enhancing user experience.

The Yext Answers Platform uses NLP to understand search query context and meaning.

Yext's Knowledge Graph ensures consistent and accurate information across digital touchpoints.

Upsides

AI-driven personalization in search results enhances user engagement, aligning with Yext's focus.

The rise of voice search highlights the need for Yext's advanced NLP capabilities.

The demand for centralized digital information management supports Yext's Knowledge Graph approach.

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