UX Researcher at Tala

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

3–5 years of experience conducting user research, preferably within innovative consumer fintech, financial, mobile, or digital companies
Demonstrated ability to execute and analyze research studies through the application of human-centered design techniques and mixed research methods (e.g., surveys, interviews, focus groups, usability testing, concept testing)
Strong organizational skills and proven ability to manage the logistics of small-to-medium research projects, including coordinating activities with various team members and adapting to changes
A natural collaborator with proven experience supporting cross-functional teams, including Product, Design, Data Analytics, and Marketing/Growth teams

Responsibilities

Support and execute user research studies and consumer research, assisting in the analysis of collected data to generate insights that inform product decisions
Assist in end-to-end mixed method research activities (e.g., interviews, surveys, usability testing, concept testing) by helping to prepare materials, recruit participants, execute research protocols, and document findings
Contribute to defining research questions and selecting appropriate data collection methods, ensuring research deliverables provide value to stakeholders and meet established project timelines
Help synthesize research findings to identify key customer pain points and opportunities to improve the customer experience, then work with the team to communicate these priorities to the business
Collaborate closely with UX designers and product managers to understand their research needs and contribute to both current product improvements and innovation opportunities

Skills

UX Research

Human-Centered Design

Customer Insights

Qualitative Research

Competitive Analysis

Product Research

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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