UX Operations Analyst I at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor’s degree
Relevant experience in project coordination, administrative support, customer-facing operations, or working with cross-functional teams
Prior exposure to UX research, research in general, or product development
Proven ability to manage logistics, coordinate across stakeholders, and communicate clearly and professionally
HTML, CSS & Javascript – Basic knowledge
Experience managing personally identifiable information (PII)
Attention to detail
Excellent written and verbal communication skills

Responsibilities

Coordinates scheduling and logistics for customer interviews across time zones
Acts as a liaison between UX Researchers, Product Owners, CSM, Sales, and our customers/prospects
Manages participant recruitment processes, including invitations, confirmations, and reminders
Tracks research activity processes and ensures documentation is up-to-date and accessible to internal stakeholders
Maintains participant databases and recruitment tools in collaboration with researchers
Communicates clearly with internal teams and external stakeholders to ensure alignment
Collaborates with research to understand study needs and proactively solve logistical challenges
Uses JavaScript, CSS and HTML to customize web pages

Skills

Key technologies and capabilities for this role

HTMLCSSJavaScriptQualtricsTetra InsightsMonday.comOptimalSort

Questions & Answers

Common questions about this position

What are the required qualifications for the UX Operations Analyst I role?

A Bachelor’s degree is required, along with relevant experience in project coordination, administrative support, customer-facing operations, or cross-functional teams, prior exposure to UX research or product development, basic knowledge of HTML, CSS & Javascript, experience managing PII, attention to detail, and excellent communication skills.

What technical skills are needed for this position?

Basic knowledge of HTML, CSS, and JavaScript is required to customize web pages, with experience in tools like Qualtrics, Tetra Insights, Monday.com, and OptimalSort being a plus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this UX Operations Analyst role?

Candidates with a Bachelor’s degree, experience in project coordination or cross-functional teams, exposure to UX research, basic HTML/CSS/JavaScript skills, and strong communication stand out; experience with tools like Qualtrics or knowledge of the legal field is a plus.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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