(USA) Vision Center Manager NL 1 at Walmart

Whitehall, Pennsylvania, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, HealthcareIndustries

Requirements

  • Ability to drive sales through effective merchandise presentation, pricing, signing, instock/inventory levels, budgeting, forecasting, and assessing economic trends/community needs
  • Knowledge of proper Customer/Member service approaches and techniques to resolve needs, complaints, and issues within company guidelines
  • Capability to oversee implementation of community outreach programs
  • Understanding of company and legal policies, procedures, and regulations for asset protection, safety, operational, and quality assurance
  • Skills in analyzing/interpreting reports, developing/implementing action plans, and directing associates on programs/strategic initiatives
  • Experience in providing supervision, hiring, training, mentoring, assigning duties, recognition, and promoting belonging mindset
  • Expertise in providing quality eyewear: consulting/educating customers, selecting products, obtaining measurements, verifying prescriptions, maintaining confidentiality, performing minor frame repairs, and maintaining optical equipment
  • Ability to uphold Open Door Policy: meeting with associates, listening to concerns, researching issues, reviewing policies, suggesting resolutions
  • Proficiency in coordinating/completing job-related activities: developing stakeholder relationships, supporting plans/initiatives, communicating goals, building accountability, measuring progress, addressing improvements, demonstrating adaptability, promoting continuous learning
  • Commitment to company mission, values, ethics, integrity; implementing action plans, supporting Open Door Policy
  • Behaviors: Builds high-performing teams, embraces differences, creates belonging culture; works collaboratively, builds relationships, communicates impactfully; attracts/retains talent, empowers/develops, recognizes contributions
  • Integrity: Maintains/promotes highest standards, models Walmart values, holds accountable, supports regenerative goals (belonging, eliminating waste, local giving); acts selfless, humble, self-aware, honest, fair, transparent

Responsibilities

  • Drive sales in the Vision Center through merchandise presentation, pricing, signing, instock/inventory, budgeting, forecasting, and assessing trends/needs
  • Model, enforce, and guide associates on customer/member service to resolve issues per company standards
  • Oversee and participate in community outreach programs; encourage associates' community involvement
  • Ensure compliance with company/legal policies by analyzing reports, implementing/monitoring controls, overseeing reviews, developing action plans, directing associates on confidentiality/programs/initiatives
  • Provide supervision/development for associates: hiring, training, mentoring, assigning duties, recognition, promoting belonging
  • Provide quality eyewear services: consult/educate customers, select products, measurements, verify prescriptions, confidentiality, minor repairs, maintain equipment
  • Uphold Open Door Policy: meet associates, listen to concerns, research/review policies, suggest resolutions
  • Coordinate/oversee job activities: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build/measure accountability, address improvements, promote learning/adaptability
  • Ensure compliance with policies/procedures, support mission/values/ethics via action plans, Open Door, guidance on business processes
  • Build high-performing teams, embrace differences, foster belonging culture
  • Work collaboratively, build relationships, communicate to motivate/influence
  • Attract/retain talent, empower/develop, recognize contributions
  • Maintain/promote integrity/ethics/compliance, model values, hold accountable, support regenerative goals
  • Act selfless, humble, self-aware, honest, fair, transparent

Skills

Key technologies and capabilities for this role

sales managementinventory managementcustomer serviceteam leadershipbudgetingforecastingasset protectionsafety compliancequality assuranceoptical equipment maintenanceeyewear consultationprescription verificationcommunity outreachstaff trainingmentoring

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are required for the Vision Center Manager role?

Key skills include driving sales through merchandise presentation and inventory management, providing customer service and resolving issues, ensuring compliance with policies, supervising and developing associates, and providing quality eyewear services like consulting on products and verifying prescriptions.

What is the company culture like for this position?

The culture emphasizes building high-performing teams, embracing differences in people, cultures, ideas, and experiences, promoting a belonging mindset, and upholding the Open Door Policy for addressing associate concerns.

What makes a strong candidate for this Vision Center Manager role?

Strong candidates have experience in sales driving, customer service, team supervision and development, compliance management, community outreach, and optical services like eyewear consultation and equipment maintenance.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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