Director of Clinical Success
Abridge$260,000 - $300,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, RetailIndustries
Requirements
- Demonstrates and encourages respect for others; builds high-performing, diverse teams; seeks and embraces differences in people, cultures, ideas, and experiences
- Creates a workplace and equitable experiences where associates feel seen, supported, and connected through a culture of belonging
- Drives a positive associate and customer/member experience for all; serves as a talent scout who identifies, attracts, and retains best, diverse talent
- Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline
- Empowers associates and partners to act in the best interest of the customer/member and company; regularly recognizes others’ contributions and accomplishments
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve business objectives
- Communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action
- Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values and leads by example
Responsibilities
- Define and execute the global Seller Success strategy across all international marketplaces
- Develop and scale seller tools, dashboards, and education programs that help sellers succeed on Walmart
- Establish and manage seller community forums and Voice of the Seller initiatives to gather insights and continually improve experience
- Partner cross-functionally with product, traffic, site operations, and CRM teams to drive seller growth and customer satisfaction
- Lead the design and enforcement of seller performance standards, policies, and protections
- Oversee global seller support operations, including call centers and escalation pathways
- Proactively identify risks across marketplaces and implement strategies to mitigate fraud, abuse, and performance gaps
- Ensure consistency in standards and scalable processes across regions while adapting to local nuances
- Build marketing strategies to communicate Walmart’s value proposition to sellers and enhance adoption of new tools and programs
- Champion the Voice of the Seller internally, ensuring seller needs are integrated into decision-making at all levels
- Partner with internal marketing and growth teams to design seller-facing campaigns and communication strategies
- Partner closely with the VP of Seller Acquisition to create a seamless handoff between acquisition and success functions
- Collaborate with traffic, search, operations, customer service, and international business units to ensure an integrated marketplace ecosystem
- Work with technology and product teams to deliver tools that enable scalable and sustainable seller success
- Oversee Seller Tools, Seller Support, Risk Management, Marketing, and Voice of the Seller
Skills
Seller Success
Marketplace Management
Risk Management
Seller Support
Global Strategy
Cross-functional Collaboration
Marketing Strategy
Voice of the Seller
Fraud Mitigation
Performance Standards
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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