Customer Support Manager, HVAC Specialist
RunwiseSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Knowledge of HVACR policies, data, resources, and best practices
- Expertise in troubleshooting, diagnosing, maintaining, repairing HVACR equipment, EMS, and direct digital control systems
- Understanding of federal, state, local HVACR regulations (e.g., building codes, indoor air quality, cold chain), OSHA, and EPA guidelines, including refrigerant reclamation
- Ability to conduct inspections, make repairs, and ensure compliance with safety and environmental standards
- Skills in financial analysis, including budget compilation, warranty claims, invoice review, price comparisons, and scope of work development
- Inventory management for refrigerants, parts, purchases, usage tracking, and supplier relationships
- Proficiency in completing paperwork (e.g., expense vouchers, refrigerant logs, work orders)
- Strong collaboration, communication, and relationship-building with management, coworkers, customers, partners, and stakeholders
- Adaptability to change, feedback, competing demands, and organizational shifts
- Commitment to company policies, ethics, Open Door Policy, and behavioral standards (e.g., respect, inclusion, team development)
Responsibilities
- Compile and report budget information, request replacement HVACR equipment, submit warranty claims, review journals/invoices, conduct price comparisons for parts/travel, and develop scopes of work (e.g., rooftop units, condenser coil replacements)
- Complete HVACR service assignments using policies/resources, collaborate with stakeholders, identify priorities/deadlines, carry out tasks, communicate progress, recommend improvements, and adapt to change/feedback
- Conduct inspections and repairs to ensure compliance with HVACR industry regulations (e.g., building codes, indoor air quality, cold chain)
- Perform work per Walmart HVACR safety/environmental guidelines, reclaim ozone-depleting refrigerants to comply with OSHA/EPA
- Complete and submit required paperwork (e.g., expense vouchers, summaries, refrigerant logs, work orders)
- Manage refrigerant levels/parts inventory, record purchases/usage, track/order parts, and build relationships with suppliers/contractors
- Troubleshoot, diagnose, maintain/repair HVACR/EMS/direct digital control equipment; perform preventive maintenance; manage workloads with external providers
- Demonstrate expertise by providing advice/guidance, aligning efforts to business needs, and building commitment to best practices
- Implement business solutions by building partnerships, identifying needs, executing processes, monitoring results, and capitalizing on improvements
- Model compliance with policies/procedures, incorporate mission/values/ethics into plans, use Open Door Policy, and assist others in application
- Demonstrate respect for others, drive positive experiences, embrace diversity, foster belonging, and contribute to inclusive workplaces
- Show team engagement through feedback, coaching, mentoring, recognition of contributions
- Build trusting relationships, collaborate for objectives, communicate effectively, and listen attentively
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Technician, Refrigeration/HVAC position?
This information is not specified in the job description.
Is this a remote position or what is the location requirement?
This information is not specified in the job description.
What skills are required for this HVACR Technician role?
The role requires expertise in heating, ventilation, air conditioning, and refrigeration (HVACR) service, including troubleshooting, diagnosing, maintaining, and repairing equipment, as well as knowledge of federal, state, local regulations, OSHA, and EPA guidelines.
What is the company culture like for this position?
The role emphasizes modeling compliance with company policies, supporting the company mission, values, and standards of ethics and integrity, while collaborating with management, coworkers, customers, and business partners.
What makes a strong candidate for this HVACR Technician job?
Strong candidates demonstrate up-to-date expertise in HVACR, ability to troubleshoot and repair equipment, ensure regulatory compliance, manage inventory and resources, and adapt to changes while providing expert advice to others.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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