(USA) Store Lead at Walmart

Philadelphia, Pennsylvania, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to model excellent customer service and resolve customer needs, complaints, and issues within company guidelines
  • Skills in building relationships with associates for feedback and providing information to customers and associates
  • Experience in driving financial performance, including confirming budgeted sales, wages, and expenses, controlling costs, creating budgets, and analyzing trends
  • Capability to participate in and lead community outreach programs, establish relationships with key community individuals/groups, and represent the company externally
  • Knowledge of directing facility operations, including merchandise presentation, pricing, signage, inventory levels, quality assurance, safety, and executing company programs
  • Proficiency in supervising, hiring, training, mentoring, and developing management and hourly associates, including setting expectations, delegating, and performance evaluations
  • Ability to drive execution of business plans and projects by identifying needs, developing plans, removing barriers, measuring progress, and adapting
  • Commitment to promoting company policies, procedures, mission, values, ethics, integrity, and the Open Door Policy
  • Skills in evaluating business effectiveness, consulting stakeholders, and improving efficiency/cost-effectiveness

Responsibilities

  • Direct and guide management and hourly associates on customer service approaches and techniques
  • Drive and ensure financial performance of the facility by assisting the store manager in expense control, creating improvement plans, budgets, and forecasts
  • Participate in community outreach, support associates in community service, represent the company, and promote company programs/events/sustainability efforts
  • Direct facility operations by setting service standards, developing merchandise presentation, maintaining inventory/pricing/signage, and overseeing safety/quality
  • Provide supervision and development for associates through hiring, training, mentoring, assigning duties, recognition, and building team environments
  • Drive execution of business plans/projects by identifying needs, communicating priorities, providing resources, measuring performance, and developing contingencies
  • Promote company policies, procedures, ethics, and integrity by training others and ensuring compliance
  • Evaluate ongoing effectiveness of plans/programs/initiatives, solicit suggestions for improvements, and support community outreach events
  • Build high-performing teams, embrace differences, foster a culture of belonging, and create opportunities for associates to thrive

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipFinancial ManagementBudgetingInventory ManagementMerchandise PresentationCommunity OutreachOperations ManagementSales ForecastingExpense Control

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the work location for the Store Lead role?

This information is not specified in the job description.

What key skills are needed for the Store Lead position?

Key skills include directing customer service approaches, driving financial performance through budgeting and expense control, facility operations management, associate supervision and development, and community outreach.

What is the company culture like for this role?

The culture emphasizes building team-based work environments, providing associate recognition, mentoring, continuous learning, and community involvement.

What makes a strong candidate for the Store Lead role?

Strong candidates excel in leadership by modeling customer service, managing financial performance, supervising and developing associates, directing operations, and engaging in community outreach.

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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