Enterprise Customer Success Manager (Salesforce Certified)
LitifySalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, HealthcareIndustries
Requirements
- Single certified optician (implied by job title)
- Ability to provide member service, acknowledge members, identify needs, assist with purchasing decisions, locate merchandise, resolve issues, and promote products/services
- Knowledge of operating hardware such as cash registers, processing purchases, payments, returns, refunds, and exchanges for different membership and payment types
- Skills in measuring, adjusting, and repairing frames and lenses; completing eyewear/contact lens orders; identifying and verifying prescription information; performing and recording optometric pretests
- Ability to embrace differences, create inclusive culture, work as a team, build relationships, communicate effectively, mentor others, maintain integrity, ethics, and compliance
- Commitment to customer service, decision-making based on reliable information, continuous improvement, learning new technologies, and resilience
Responsibilities
- Provide Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services
- Maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
- Maintain the Sales Floor in Optical area in accordance with Company policies by handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages
- Operate hardware such as cash registers, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures
- Receive and stock merchandise in the Optical area, organize and maintain the area by following procedures, utilizing equipment, merchandising, and completing paperwork, logs, and documentation
- Sell Optical products and services by assisting Members with purchasing decisions, measuring/adjusting/repairing frames and lenses, completing eyewear/contact lens orders, verifying prescriptions, completing paperwork, collecting payments for doctor services, and performing/recording optometric pretests
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What salary or compensation does this role offer?
This information is not specified in the job description.
What key skills or tasks are required for this optician role?
The role requires providing member service, maintaining merchandise presentation, operating cash registers, selling optical products including measuring and adjusting frames and lenses, and performing optometric pretests.
What is the company culture like at Walmart for this position?
The culture emphasizes Respect the Individual by embracing differences and creating belonging, Act with Integrity by maintaining high standards and modeling Walmart values, Serve our Customers and Members by delivering results, and Strive for Excellence through curiosity and learning.
What makes a strong candidate for this optician position?
Strong candidates demonstrate customer service skills, ability to maintain sales floor standards, teamwork, integrity, and a focus on serving customers while striving for excellence.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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