USA Representative, Credit Bureau Reporting (100% Remote DFW TX Area) at Santander

Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

H.S. Diploma
Bachelor's Degree or equivalent work experience (Business, Finance, or equivalent field) - Preferred
0+ Years Servicing/Originations role or related experience - Preferred
0+ Years Credit Bureau Reporting role or related experience - Preferred
Demonstrates attention to detail and the ability to read and interpret account documentation
PC/Windows skills including knowledge of Microsoft Office Suite
Ability to maintain confidentiality
Must be flexible and possess the ability to adapt quickly
Must be able to exercise good judgment
Strong written and verbal communication skills

Responsibilities

Maintains and updates customer files for the Credit Reporting Agencies in accordance with company policies and procedures, as well as State and Federal laws
Researches and notates customer credit histories
Provides correspondence to customer inquiries as needed
Provides accurate documentation of customer correspondence in account histories and updates to reflect the latest account activity
Manages customer expectations while following company procedures and all applicable State and Federal laws
Analyzes data to accurately determine the correct account status
Utilizes customer service skills and knowledge of credit reporting process to ensure customers inquiries and disputes are resolved correctly and in a timely manner
Researches complex account transactions including payment history, payment extensions and reversals, bankruptcy, SCRA, repossession, collections, assumptions, etc
Identifies risks and opportunities in order to reduce or eliminate litigation costs and adequately protect the company's interest
Performs other duties as assigned

Skills

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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