Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to develop and support Membership by providing information on benefits, promoting products/services, processing upgrades/credit accounts, participating in sales/marketing events, and meeting Membership goals
- Knowledge of safety standards, procedures, and guidelines, including conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standards, and reporting unsafe situations
- Skills to fulfill Fax n Pull and Click n Pull orders: reviewing orders, pulling/scanning/wrapping/palletizing items, ensuring accuracy, securing items, and following up on out-of-stock merchandise
- Capability to complete work assignments using policies/data/resources, collaborate with others, identify priorities/deadlines, communicate progress, recommend improvements, and adapt to change/feedback
- Proficiency in providing Member service: acknowledging Members, identifying needs, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Compliance with company policies, procedures, ethics, and integrity standards, including using Open Door Policy
- Embraces differences, creates inclusive culture, builds team relationships, communicates positively, mentors others, maintains integrity/ethics, acts selflessly/humble/honest, prioritizes customers, makes data-based decisions, shows curiosity/resilience, drives improvements, and adopts new technologies
Responsibilities
- Develop and support Membership through information sharing, promotion, processing, events, and goal achievement
- Maintain facility safety by following all standards/procedures, conducting sweeps, proper handling of materials/forklifts, and reporting issues
- Fulfill Member Fax n Pull and Click n Pull orders accurately and efficiently
- Complete assignments and priorities collaboratively, adapting to changes and improving processes
- Provide excellent Member service, assist with needs, resolve concerns, and promote company offerings
- Comply with policies, procedures, ethics, and integrity in all business practices
- Demonstrate leadership values: Respect the Individual (inclusion, teamwork, mentoring), Act with Integrity (ethics, accountability), Serve Customers/Members (results, decisions), Strive for Excellence (learning, improvements)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position full-time or part-time?
This is a part-time position.
Is remote work available for this Personal Shopper role?
This information is not specified in the job description.
What key skills are needed for the Personal Shopper position?
Key skills include providing member service, fulfilling orders accurately like Fax n Pull and Click n Pull, maintaining facility safety, and collaborating with team members while using policies and resources effectively.
What is the company culture like at Walmart for this role?
The culture emphasizes Respect the Individual by embracing differences, building team relationships, and mentoring others; Act with Integrity by maintaining high ethical standards; and Serve our Customers and Members by delivering results and making reliable decisions.
What makes a strong candidate for the Personal Shopper role?
Strong candidates demonstrate member service skills, attention to safety and order accuracy, teamwork, integrity, and a customer-first approach while adapting to change and using the Open Door Policy.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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