Senior Manager, Ecommerce Business Operations
SpreetailSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EcommerceIndustries
Requirements
- Ability to assist management with supervision of associates, including assigning duties, communicating goals and feedback, training on processes and procedures, providing direction on member service, resolving complaints per company guidelines, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Knowledge of safety procedures, including conducting safety sweeps, forklift spotting and handling, disposing of hazardous materials, following steel standard guidelines, and correcting/reporting unsafe situations
- Experience overseeing ecommerce operations (e.g., Club Pick Up, Ship From Club), auditing online feedback, resolving complaints, escalating issues, identifying trends, and implementing solutions
- Skills in supervising associates for ecommerce, including training, providing resources, assigning duties, feedback, communicating goals, and ensuring coverage
- Capability to execute Sam's Club Pickup plan, update operations with KPIs, audit orders, ensure equipment readiness, maintain strategy awareness, tour club for performance evaluation, train associates, evaluate processes/metrics, and support new metric development
- Proficiency in supporting CPU efficiency projects using KPIs, leadership insight, modeling picking/loading, executing process improvements, identifying gaps, implementing solutions, and ensuring staffing
- Member service skills: acknowledging members, identifying needs, guiding on self-service tech, assisting purchases, locating merchandise, resolving issues, promoting products/services
- Maintenance skills for sales floor: handling claims/returns, zoning, stocking/organizing merchandise, setting up displays, cleaning, removing damaged goods, signing/pricing, identifying shrink/damages, securing fragile/high-shrink items
- Oversight of picking/staging club pickup orders per policy/procedures
- Ability to develop, communicate, and implement processes by collaborating with stakeholders, analyzing data, monitoring progress, and addressing improvements
- Commitment to demonstrating, promoting, and supporting compliance with company policies, procedures, ethics, and integrity
Responsibilities
- Assist management in supervising associates in assigned area
- Maintain facility safety per company policies
- Support Sam's Club ecommerce plan by overseeing operations, auditing feedback, resolving complaints, and implementing solutions
- Supervise associates supporting ecommerce programs
- Execute Sam's Club Pickup plan and processes, including KPIs, audits, equipment checks, performance evaluations, and metric development
- Support projects to improve CPU efficiencies
- Provide member service and support
- Ensure sales floor and merchandise presentation maintenance
- Oversee picking and staging of club pickup orders
- Develop, communicate, and implement processes to meet business needs
- Promote compliance with company policies, procedures, ethics, and integrity
Skills
Team Supervision
Associate Training
Member Service
Ecommerce Operations
Club Pickup
Order Fulfillment
Safety Compliance
Performance Auditing
Customer Complaint Resolution
Recruiting
Scheduling
Forklift Safety
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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